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BrianToussaint19-Tanzanite
19-Tanzanite
July 14, 2011
Question

10.0 Upgrade Error

  • July 14, 2011
  • 5 replies
  • 963 views
When I am at the Update Container Templates section, I get an error when it tries to Authenticate session user after starting the server/method managers.
The error is setAdministrator failed.

5 replies

M
MikeIbosh1-Visitor
1-Visitor
July 14, 2011
Brian,

I'm getting the same error trying to upgrade from 9.1 M030 to M060. Any
ideas? I've placed a call with PTC.

Mike


A
achukwuka1-Visitor
1-Visitor
July 14, 2011
You can try to authenticate with the userid/password you are using from command line to check if that is the correct one. From windchill shell execute wt.auth.Authentication enter the userid/password when prompted. It should tell you whether or not you are successfully authenticated. Also when I ran into this error, I had to switch off our 3rd party authentication( siteminder) to get around the issue.

Hope this helps.

Regards.

Alexius C. Chukwuka
IT Analyst, Global SAP Basis - TCM
Deere & Company World Headquarters
400 19th St, Moline, IL 61265
B
BrianToussaint19-TanzaniteAuthor
19-Tanzanite
July 15, 2011
Thanks goes to Bryan who had the same issue.

Okay, it turned out to be a port issue with Apache.
In the file <windchill>\apache\conf\extra\app-windchill-auth.conf, the following was set:
<authnprovideralias ldap=" windchill-administrativeldap=">
AuthLDAPURL "ldap://localhost:80/ou=people,cn=AdministrativeLdap
I changed it to:
<authnprovideralias ldap=" windchill-administrativeldap=">
AuthLDAPURL "ldap://localhost:389/ou=people,cn=AdministrativeLdap

At least I've gotten past that point now.

Thanks,

Brian Toussaint
CAD Administrator

Hoshizaki America, Inc.
"A Superior Degree Of Reliability"
618 Hwy. 74 S., Peachtree City, GA 30269
J
jessh12-Amethyst
12-Amethyst
July 15, 2011
What set LDAP port to 80 here? Did someone enter the wrong port during
installation?

A
achukwuka1-Visitor
1-Visitor
July 15, 2011
I had similar thoughts as well. That port # is usually defaulted to 389, unless someone changed it inadvertently or fat fingered it.

Alexius C. Chukwuka
IT Analyst, Global SAP Basis - TCM
Deere & Company World Headquarters
400 19th St, Moline, IL 61265
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