Creo 11 - Selection Issues

[MM_10223777]

Hello,

I'm not really sure how to label this one, but let me try and elaborate:

Has anyone else experienced it where there is a delay/lag spike when trying to left click (select) anything in the graphics windows on Creo 11? Calling it a delay probably isn't correct, but Creo 11 (both versions 11.0.0.0 and 11.0.1.0)  just seems to "miss" some of my mouse inputs.

It happens randomly when I'm either trying to add a dimension in a 3D sketch; CTRL select edges or surfaces of a 3D model; and also when trying to move balloons in drawings? Essentially left click/selecting anything on a daily basis will just randomly not respond and I have to click again.

I always thought it was just me miss clicking but I'm noticing it more and more, and its not limited to a specific model.

I have compared it to Creo 10 and it seems to be primarily in 11.

I have tried:

- Default PTC config

- Different mouse

- Multiple models

[MartinHanak]

Hi,

described behavior can be cause by graphic card drivers. You can do standard test:

• add graphics win32_gdi option at the end of config.pro file temporarily
• work with Creo 11.0

If the problem disappears then it is related to graphic card drivers.

• remove graphics win32_gdi option
• install different version of graphic card drivers (probably newer ones)

[MM_10223777]

Thank you for the quick response.

I tested it but the graphics win32_gdi config option makes the models slow in general.
Panning and zooming causes stuttering (lowered frames, almost like a stop-motion picture).

If I select a component from the feature tree, I can see it highlighting every surface until finally having the entire component selected.

Very difficult to gauge the selection "performance" when everything is slowed down and stuttering.

[Dale_Rosema]

But if the problem went away except performance issues it is pointing at a driver problem as @MartinHanak stated. That was not a long term fix, but just a diagnostics tool.

[StephenW]

Does it only occur on large models? I sometimes have issues with selection on large models/drawing.

If not, try the graphics test option on a smaller model.

Another selection issue sometimes occurs when your graphics are scale via windows. 

Another potential solution or problem is config.pro option pick_aperature_radius is set small.

[SD_10753564]

I am having the exact same issue.  Recently upgraded to Creo 11, and this issue popped up.  Didn't have any issues with Creo 10.  If anyone has a solution that would be great!

[RaphMORIN]

Same here as well. We switched from Creo 4 to Creo 11 last month, it's one of the first things we noticed when using Creo 11.

We opened a case and the support told us it was probably a graphics driver issue. We updated our drivers but it didn't change anything so we continue with this issue hoping for a fix one day.

[awilson-2]

I am having the same issue after upgrading to 11. This version is insanely slow and buggy. selecting edges / surfaces in models and dimensions / balloons in drawings takes sometimes 5 or 6 clicks. Typing is very slow and lags behind (and I am a slow typer). Just selecting the annotation tab in a model causes my computer to not respond for 10 or so seconds.... its not my computer... its a powerhouse work station recommended by PTC.. so is the video card.... Its taking me 2x longer to do the same work in 11 that it took me in 10...

[StephenW]

Have you tried updating the graphic card driver? Or, if you are using a supported system, you could also look up the supported driver for your system.

[awilson-2]

Just installed the newest version from the NVIDIA website... seems to help with the selection issue and the typing lag...although rotate and zoom is a little jerky... All in all so far its better. The funny part is that Windows said I had the latest driver installed.... apparently not.... windows had no clue it was several revisions behind...

[Dale_Rosema]

I never let Windows update my video drivers because they have moved me to unapproved drivers that have had issues.

It is only done after consulting what the latest approved drivers that are listed with PTC.

[StephenW]

If you still can't stand it, you can try installing different versions of the driver. On occassion, the latest isn't the best for a specific program like Creo.

Or, you can check PTC support for specific driver certified, for example https://support.ptc.com/WCMS/files/176373/en/Dell_11.html

Edit:

https://www.ptc.com/support/-/media/support/refdocs/Creo_Parametric/11,-d-,0/creo11_hardware_notes.pdf?sc_lang=en

[Dale_Rosema]

I am having similar issues, although I am not on Creo 11, just Creo 9.

But my issues also occur in Word, Excel and Outlook, so I am wondering if it is a Windows thing.

[awilson-2]

Yea, that sounds like a windows thing. I’ve been using Creo for about 16 years now....To be honest Creo 5, 7 and 9 were the most stable.

I did notice that certain windows updates would mess with Creo... then the issues would go away after the next update. But never this slow or buggy.

Some things to help overall performance would be to empty your windows prefetch and temp directories...