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MM_102237775-Regular Member
5-Regular Member
August 19, 2024
Question

Creo 11 - Selection Issues

  • August 19, 2024
  • 13 replies
  • 7514 views

Hello,

 

I'm not really sure how to label this one, but let me try and elaborate:

 

Has anyone else experienced it where there is a delay/lag spike when trying to left click (select) anything in the graphics windows on Creo 11? Calling it a delay probably isn't correct, but Creo 11 (both versions 11.0.0.0 and 11.0.1.0)  just seems to "miss" some of my mouse inputs.

 

It happens randomly when I'm either trying to add a dimension in a 3D sketch; CTRL select edges or surfaces of a 3D model; and also when trying to move balloons in drawings? Essentially left click/selecting anything on a daily basis will just randomly not respond and I have to click again.

 

I always thought it was just me miss clicking but I'm noticing it more and more, and its not limited to a specific model.

I have compared it to Creo 10 and it seems to be primarily in 11.

 

I have tried:

- Default PTC config

- Different mouse

- Multiple models

 

    13 replies

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    D
    dunebuggyjay14-Alexandrite
    14-Alexandrite
    June 4, 2025

    Ok, I may have found something that is causing this issue for so many of us, 

     

    I found that if i turn off this "enable preselection highlighting" in the options. (under file/options/selection). I don't have the selection issues when detailing a drawing. Its fast and snappy like previous versions of Creo when adding dimensions,

    I don't have to click 3 times to get an edge selected when adding a dimensioning to a drawing.

     

    HOWEVER......It does however suck not having the edge pre highlighted though.

    It also REALLY sucks when in the 3d model not having it highlight.

     

    So i don't think this is viable option to always keep the pre highlighting turned off.

     

    But I DO think this is something PTC should be looking at as it maybe the culprit of the selection issues in Creo 11.

     

    dunebuggyjay_0-1749043152716.png

     

     

    C
    CA_1014679312-Amethyst
    12-Amethyst
    June 5, 2025

    Unfortunately preselection highlighting is a key part of how the Creo UI works.  It may help as a workaround in some cases, but I would not say that it is the "cause".  That said, I do have a mapkey (F1) to toggle preselection highlighting for cases when it helps to disable it momentarily. 

     

    The root cause of this delayed selection, as others have suggested above, is that compatibility with graphics hardware and/or drivers on "older" machines may not be supported by newer versions of Creo as they come out.  Every time you deviate from the line of graphics hardware that is fully tested and certifiably supported by PTC for that particular version you run the risk of experiencing these types of graphics glitches.  The delayed clicking on V11 (which doesn't happen on V10) appears to be an example of that.  I've run into this kind of thing quite often over the years.  Even variants of graphics adapters that are almost identical to others which seem to work perfectly can have some weird glitches.  Some graphics issues are barely noticeable, some are nuisances, and some are show stoppers, but invariably these performance issues come back to the graphics hardware or driver not actually being supported.  The best bet for the user is to ensure that the hardware platform and graphics adapter has been fully tested and is certifiably supported by PTC. 

    D
    dunebuggyjay14-Alexandrite
    14-Alexandrite
    June 5, 2025

    I believe the only reason they say its not supported is because they (PTC) haven't actually tested this particular combination of PC and graphics card. The graphics card I have (Nvidia A4000) is most def tested on a whole bunch of computers on that list. Its just not tested on a G8 HP laptop. For them to tell me to downgrade to an A2000 card is Ludacris. They use the same driver!!!

     

    We have newer computers here that ARE on there approved list that this also happens on. But because PTC cant reproduce it on there end...im stuck with software that doesn't work correctly.

     

    Seeing that turning off this highlight function made my selection issues go away.. (though it introduces other issues) gave me hope that maybe PTC can look deeper into this..as there must be something that changed behind the scenes to make this a problem in Creo 11..

     

    We have users here that are not power-users, and they never even noticed this was a problem until I showed them, (in my quest to try and figure out what is causing this..as they said there computer didn't do this. (It does) ..they just didn't notice..as they are not using Creo11 ,  10 hours a day x 5 or 6 days a week like a lot of us here)

     

    But most Creo11 Users here have notice this. 

     

    It honestly takes me 1/3 longer now to detail a drawing because of this issue.  Also we are starting to colorcode parts and this selection issue shows up here too.

     

    I heard there was some other graphic issue fix in Creo11.0.5.0..so finger crossed it inadvertently fixes this issue as well, (But I'm not holding my breath)

     

    Jay

     

      R
      RaphMORIN16-Pearl
      16-Pearl
      June 24, 2025

      Hi, Has anyone tested Creo 12 regarding this issue ? Is it better ?

      J
      JH_99752243-Newcomer
      3-Newcomer
      June 25, 2025

      Just tested Creo 12 for this issue. Selecting sketch lines/ references within sketch mode seams slightly better, other than that Creo 12 seems slow, choppy, dialogue boxes are choppy, display within dialogue boxes flickers. I don't want to hear its a graphics card/ hardware issue as every other build of Creo up until Creo 11 was fine. 

      R
      RaphMORIN16-Pearl
      16-Pearl
      June 26, 2025

      Thanks for the feedback. I'll stick with Creo 11 for now then. I'm waiting for 11.0.5, it was planned in June and has been delayed to July.

      D
      dunebuggyjay14-Alexandrite
      14-Alexandrite
      October 16, 2025

      Any updates from anyone? My case is no longer even showing up on PTC's site. WTF. I did find a computer that was on their "approved list"  and it still reacted the same as my normal laptop that has this issue in Creo 11. Ive tried 11.0.6.0..same thing.

       

      But now i cant even find the ticket I created on PTC's site. Its not open or closed..Its just gone. 

       

      Maybe I should start looking to using Solidworks instead, or Cimatron. They at least care about their customer.  LOL. 

       

      Jay

      S
      23-Emerald III
      StephenW23-Emerald III
      23-Emerald III
      October 16, 2025

      They were doing maintenance this morning. Not sure if it affects that. You do have to log in to support to be able to see your cases. Not sure if any of that helps or applies.

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