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Best answer by slangley

Hi everyone.

 

Just wanted to advise that the download included in the learning guide has been updated to correct the issue.

 

Regards.

 

--Sharon

5 replies

V
vangne16-Pearl
16-Pearl
September 20, 2019

@kikky_79 Can you please provide the error details from the Applicationlog.Log?

 

Thanks,

Vibhuti

C
CD-TAS1-Visitor
1-Visitor
September 25, 2019

Hi,

 

I'm having the same problem. When I click 'import' I get a text box in red stating that the import has failed and to check the log for error details. This is the first time I've used it this program. How do you get to the log to see the error details?

 

Thanks in advance,

CD

V
vangne16-Pearl
16-Pearl
September 25, 2019

@CD-TAS 

 

You can find ThingWorx  and Tomcat logs here:

The location of ThingWorx log files

Locating of Tomcat Logs

 

Thanks,

Vibhuti

 

 

    S
    slangleyCommunity Manager
    Support
    September 25, 2019

    Hi @kikky_79 @CD-TAS.

     

    I tested and ran into the same issue, so I have reached out to the team in charge of this learning content.  Hopefully, we will have an update soon.

     

    Regards.

     

    --Sharon

      C
      CD-TAS1-Visitor
      1-Visitor
      September 30, 2019

      Hi all,

      I came across this page on how to import a file without using the Import/Export window. It suggests making a HTML to allow one to manually import a file.

      http://support.ptc.com/help/thingworx_hc/thingworx_8_hc/en/#page/ThingWorx%2FHelp%2FGetting_Started%2FImportingandExportinginThingWorx%2FManuallyImportingandExporting.html%23wwID0ELNAU

      I've tried it but sadly with no luck. I'm starting to think that the file itself is most probably at fault.

      V
      vangne16-Pearl
      16-Pearl
      October 1, 2019

      @CD-TAS   

       

      What errors are you seeing in the application logs when you attempt the import? 

      What extension version you are trying to import? 

      What is your Thingworx version?

       

      You need to have Administrative permissions to import or export all entities in Thingworx. If the user is not an administrator, they can only export entities they created or have been granted design time read/update/delete permissions on. For more info: Article

       

      Thanks,

      Vibhuti

        S
        slangleyCommunity Manager
        Support
        October 3, 2019

        Hi all.

         

        We apologize for the delay on this.  We are still working to resolve the issue with the attachment.

         

        If you need to move forward with the training in the meantime, please use the workaround provided in an earlier reply.

         

        Regards.

         

        --Sharon

          A
          Aanjan5-Regular Member
          5-Regular Member
          October 3, 2019

          I tried out the .twx file; looks like it is missing two extensions - AWS Iot Connector and the ThingWorx Analytics Extension (both available in the Marketplace).

           

          Please download both extensions, import them and then try importing the .twx file.

           

          We'll reach out to the relevant team and have them either exclude entities that are not required, or add/ link these extensions as part of the tutorial.

            C
            CD-TAS1-Visitor
            1-Visitor
            October 4, 2019

            Hi,

             

            Great! Thank you so much for your help. I'll give it a go now.

             

            Thanks,

            CD

            S
            slangleyCommunity ManagerAnswer
            Support
            October 16, 2019

            Hi everyone.

             

            Just wanted to advise that the download included in the learning guide has been updated to correct the issue.

             

            Regards.

             

            --Sharon

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