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rjaiswal-21-Visitor
1-Visitor
November 9, 2017
Solved

Getting error java.lang.Exception: Unable to initialize and start system: Unable to decode avatar content: Can't create cache file! while Thingworx 8.1 installation

  • November 9, 2017
  • 1 reply
  • 6094 views

Hi,

I am getting following error while installing Thingworx 8.1.war for postgreSQL on Tomcat 8.0.44 server in my system:

java.lang.Exception: Unable to initialize and start system: Unable to decode avatar content: Can't create cache file!

I installed postgreSQL9.4.5 in my system and done all setups for thingworx perfectly like creation of its tablespace, database and tables. Also I provided full read/write access permission on ThingworxPlatform, ThingworxPostgresqlStorage and ThingworxStorage.

I kept licence binary file under ThingworxPlatform folder. As per stated in Thingworx 8.1 installation guide I downloaded this licence file and made entry for LicensingConnectionSettings in platform-settings.json. (Please find all attachments)

Despite of all these setups I am getting above mentioned error.

Can anyone please help me to fix this problem?

Thank you in advance.

Regards,

Rohit Kumar Jaiswal

Best answer by hrajpal

Hi Rohit,

There is error in the application logs :

2017-11-09 17:05:12.437+0100 [L: ERROR] [O: c.t.e.u.UIResourceUtilities] [I: ] [U: SuperUser] [S: ] [T: localhost-startStop-1] C:\Program Files\Apache Software Foundation\Tomcat 8.0\temp\index.html750648625249426041.tmp

Please clear the temp folder and work folder for tomcat and restart the service.

Thanks,

Himesh Rajpal

1 reply

H
hrajpal5-Regular Member
5-Regular Member
November 10, 2017

Greetings Rohit,

Could you please provide the application logs ?

Thanks,

Himesh Rajpal

R
rjaiswal-21-VisitorAuthor
1-Visitor
November 10, 2017

Carles Coll and Hi Himesh,

If I am not wrong we are able to get application logs when Thingworx installed in the system and we work on it. Still I unable to deploy Thingworx 8.1.war on Tomcat 8.0.44 server in my Windows system due to mentioned error in last post.

Anyway I am sanding all log files of tomcat server. I think It may help you.

Thank you

Regards,

Rohit K Jaiswal

C
CarlesColl1-Visitor
1-Visitor
November 10, 2017

Hi Rohit, I have no experience with 8.X for now, I can't help here, hope in the near future we go onto 8.X.

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