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No Supported version of java detected.

AP_10116489
4-Participant

No Supported version of java detected.

Hi,

 

Upon ThingWorx installation I am getting an error that the supported version of Java has not been detected. As per the install requirements I have newer version of java installed 32bit & 64bit versions.

Can you please assist of ThingWorx installation?

5 REPLIES 5

@AP_10116489 

 

Below articles address the issue you are facing,

Article - CS329897

ThingWorx Installer fails with "No supported version of Java detected" 

 

Regards,

Sachin Sharma

Hi Sachin,


None of the describer error in the Knowledge article are describing the error I am facing at the moment.

Some more useful articles (see resolutions here):

 

 

Similar question earlier - "Java version issue installing Thingworx Foundation on Windows": https://community.ptc.com/t5/ThingWorx-Developers/Java-version-issue-installing-Thingworx-Foundation-on-Windows/td-p/573704 

AP_10116489
4-Participant
(To:VladimirN)

Hi Vladimir,

 

Thank you for your time and effort to advise on the issue that I am facing. I have overviewed your suggested articles to deal with my issue of installing the software, however the solutions that you advised that might help are not working.

 

1. What version of ThingWorx are you using?

2. Try to open a new support "Case", here: https://www.ptc.com/en/support/case-logger 

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