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A
AP_101164891-Visitor
1-Visitor
November 24, 2021
Question

No Supported version of java detected.

  • November 24, 2021
  • 2 replies
  • 2797 views

Hi,

 

Upon ThingWorx installation I am getting an error that the supported version of Java has not been detected. As per the install requirements I have newer version of java installed 32bit & 64bit versions.

Can you please assist of ThingWorx installation?

2 replies

S
SachinSharma16-Pearl
16-Pearl
November 24, 2021

@AP_10116489 

 

Below articles address the issue you are facing,

Article - CS329897

ThingWorx Installer fails with "No supported version of Java detected" 

 

Regards,

Sachin Sharma

    A
    AP_101164891-VisitorAuthor
    1-Visitor
    November 24, 2021

    Hi Sachin,


    None of the describer error in the Knowledge article are describing the error I am facing at the moment.

    V
    24-Ruby III
    VladimirN24-Ruby III
    24-Ruby III
    November 25, 2021

    Some more useful articles (see resolutions here):

     

     

    Similar question earlier - "Java version issue installing Thingworx Foundation on Windows": https://community.ptc.com/t5/ThingWorx-Developers/Java-version-issue-installing-Thingworx-Foundation-on-Windows/td-p/573704 

    A
    AP_101164891-VisitorAuthor
    1-Visitor
    November 30, 2021

    Hi Vladimir,

     

    Thank you for your time and effort to advise on the issue that I am facing. I have overviewed your suggested articles to deal with my issue of installing the software, however the solutions that you advised that might help are not working.

     

      V
      24-Ruby III
      VladimirN24-Ruby III
      24-Ruby III
      November 30, 2021

      1. What version of ThingWorx are you using?

      2. Try to open a new support "Case", here: https://www.ptc.com/en/support/case-logger 

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