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GrantThompson1-Visitor
1-Visitor
August 2, 2011
Question

Mathcad nightmare, from a 20-year user

  • August 2, 2011
  • 15 replies
  • 5546 views

I have been using Mathcad since 1991, have purchased nearly every version of Mathcad since 3.0, and use Mathcad almost every day.  My agency paid for Mathcad 15 well over a year ago, but I still do not have it installed on my desktop machine, despite numerous phone calls and e-mails.

I finally got a disk which was supposed to install Mathcad 15 on my desktop computer (it was installed on my laptop computer just a little while ago).  When I tried to install v15 on my desktop computer, the program un-installed v14, then told me I had no more licenses.  After several back-and-forths with somebody at PTC, I learned that I can install v15 on only one machine, even if I am the only user.

This was very disappointing, but I thought, "Oh, well, I can just re-install v14 on my desktop machine, and I will be no worse off than I was before my agency paid all that money for a program that I cannot even use except on my laptop."  Unfortunately, when I tried to re-install v14, I got an error message saying that some files could not be copied, and that I should close all programs and try again.  I have done this several times, to no avail.

When I brought this problem to the attention of the person at PTC who had been helping me identify my licensing problem, he or she directed me to the knowledge database.  I have searched, but did not find a solution.

Can anyone help me, please?

Thank you,

Grant

15 replies

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V
VladimirN24-Ruby III
24-Ruby III
August 3, 2011

...I would suggest you to try again installing M15, it should be compatible with M14, I think...

No. A quote from "Mathcad 15.0 Administrator's Guide" (https://www.ptc.com/view?im_dbkey=113901):

V
VladimirN24-Ruby III
24-Ruby III
August 3, 2011

1. The license type can be seen in a text file of the license.

2. For MAC-address definition use the utility which can be found here ("MAC adress Reader"): http://communities.ptc.com/blogs/vpalffy/2011/06/29/mac-adress-reader--unique-computer-identification

L
Loris1-Visitor
1-Visitor
August 3, 2011

Sorry, I wrote something not clear.. I was meaning "compatible" as capable to read / write version M14 files, so, if he succede in installing 15 ( IF !), he can just use it, and don't need M14 anymore.

However, I think that PTC behaviour is undignified. You cannot ask money for assistance in INSTALLING a software that is paid.

Loris.

G
GrantThompson1-VisitorAuthor
1-Visitor
August 4, 2011

Thanks again to everyone who tried to help.

As luck would have it, I recalled that I had an extra copy of Mathcad 14.  This one installed successfully (why the other copy I had would not, I still have no idea).

Anyway, I still do not have Mathcad 15 for my desktop computer, but Mathcad 14 is better than nothing.

Cheers,
Grant

M
mzeftel1-Visitor
1-Visitor
August 4, 2011

Grant,


I'm sorry I didn't see the message earlier. Maintenance allows you to install two copies of the Mathcad software, so if you want to use Mathcad 14 or 15 on two different computers, you need to purchase maintenance.

However, you should have received assistance with installation issues for up to 30 days. If you post your email address, I can forward your issues to someone who can help you.

We are working to create a new licensing setup that will simplify things for our users.

Mona Zeftel

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