SLM (Service)

Hello all,I am curious if anyone has made the move from Wiris’s MathFlow for Arbortext to Wiris’s MathType for XML Editors in Arbortext successfully. If so, were any problems encountered in your transition? Is there anything not covered in the MathType documentation that you found helpful to know? If your workflow involves publishing XML to PDF, are you able to print math with MathType installed? If so, which print engine do you use in Arbortext?My organization has encountered some roadblocks with this transition, and I am curious if anyone else has made it succesfully.Thank you

Please join us. Registration link:  PTC/USER Formatting and Output TC meeting Wednesday, October 14, 20269:00 AM-12:00 PM EDTJoin the experts from PTC, tformat and DATACOPY in this webinar providing an insight to new features and enhancements for Arbortext 2027 - currently planned for November 2026 release. Customers using Arbortext successfully over years are influencing the improvements of new releases for meeting their changing requirements still at such high-quality level. Equally important for them is having easy access to information needed by using AI.Can't make it to the Webinar? Register anyway, and we will send you the full recording afterward. Please share with customers.

Turning context rules on would cause character entity to be out of context . Context rules are still off.Turning it off does nothing

I just purchased and installed Arbortext Editor 8.3.3 with Desktop Composer. I was able to download and install the application with no apparent issues. However, when I launched Arbortext Editor for the first time I received this error message: Licensing Error[A31679] Arbortext Editor was not able to obtain a licenseThe PTC_D_LICENSE_FILE is not defined, so there are no license sources.Details: Requesting Arbortext Editor…c:\flexlm\license.dat: (-1) Cannot find license file.I think I can resolve the issue if I can find the license file, but I am getting conflicting information on this web site.I am sure there is a simple solution, but apparently finding the solution is not so simple.

I know this is a pretty basic question, but suddenly these additional attribute tags began to appear, such as <kern> and <emphasis>. The User Formatting Elements is not selected. How do I turn off the setting that makes these appear? (See attachment.)

Hello,We are experiencing unexpected behavior with Arbortext Editor 7.1 regarding the encoding of SGML files.Issue description:1. We open an existing SGML file in Arbortext Editor.2. The file encoding is ANSI Windows-1252 (verified using Notepad++).3. After opening the file in Arbortext Editor and saving it (even without any content changes), the file encoding is automatically changed.4. The saved file is now encoded in UTF-8 (verified using Notepad++).Question:Is there a parameter or configuration setting in Arbortext Editor 7.1 that defines the default encoding used when saving SGML files?Our expectation is that the original encoding (Windows-1252) should be preserved when saving an existing file, unless an explicit conversion to UTF-8 is requested.We have reviewed the Arbortext preferences but could not find any setting that controls the default encoding used during file saving.Could you please advise on:- whether there is a preference or configuration parameter to control the save

IsoDraw 7.4.6.0 is now available for downloadRelease noteshttp:\\ptc.com/support/refdoc/Arbortext_IsoDraw_CADprocess/7.4/Arbortext_IsoDraw_746_RTF SPR Description17058781 Fixed syntax of exported SVG files to comply with SVG version 1.116897279 Resolved scaling flaw when reading TIFF files with particular encodings Bryon

Hello,We have some problems trying to convert .cgm files to .emf format with Isodraw v7.1 M090Actually we work with a floating license from different computers. The problem ocurs when we export the same input file from two different computers:-The result from one of them is correct-The result from the other computer is not correct because it adds some blank space on the right side and also on the lower side.We assume that there is some kind of different configuration in both computers but we cannot locate it after many searches...Is there any configuration parameter that we can review so all our computers get the same result? or is it possible to send you an image so you can see the the difference?Thank you for your help.

Hello,computer is wire connected to a LAN without full internet access, only some streams are opened (email, microsoft 365 streams but not any any streams)node locked license on local hard driveonce the file is opened, user can work correctly, no latenciesmy question: is isodraw attempting to reach a ptc server when it detects a network connection?it's not an antivirus issue regarding file extensions, we are able to open quickly *.iso *.cgm *.idr with a text editor.before analysing network streams out going from computer do you have any clues?same behaviour for all isodraw computers of network.i would appreciate some ideas to diagnosethanks.SB

I am unable to run the ‘Compare configuration with publishing engine’ tool from the Arbortext Editor > Tools > Administrative Tools menuI get a big error dump - shown here: Unexpected exception writing composition configuration comparisonException message = 'CompConfig document error: <DoctypeConfiguration> element with no 'path' attribute.'.java.lang.Exception: CompConfig document error: <DoctypeConfiguration> element with no 'path' attribute. atcom.arbortext.e3ci.CompConfigRemote.parsePathEntry(COmpConfigRemote.java:667)atcom.arbortext.e3ci.CompConfigRemote.parseDoctype(CompConfigRemote.java:862)atcom.arbortext.e3ci.CompConfigRemote.<init>(CompConfigRemote.java:299)at com.arbortext.e3ci.Manager.writeCompConfigComparison/Manager.java:2869)  I am using Arbortext 8.2.1.0 with Java 18.0.2I have ensure APTCUSTOM path variable is set for both user and system. I have been unable to find any other help about this.  Is anyone running into this?  Does your comparison to

We have been trying to see if we could integrate PE with our existing TomEE install that’s already running SSL - It seems to be configured correctly, all the properties listed in the e3 admin page (aside from tomcat.version which is set to our standalone Tomcat we were using for PE).  The PE configuration dialog still lists the old Tomcat, but startup is attached to the TomEE services and everything appears to start up correctly, but I cannot get the Arbortext Editor clients to connect with the TomEE PE server URL.Anyone had any luck getting the integration to work without dedicating a standalone Tomcat that installs to the default install tree?

Hi,We have a requirement to add change markers in page margins. These can be symbols in a particular font that is the same size as the text in the page, or it can be an image icon which can be larger than the text. There can also be more than one change marker (maximum 2, hopefully) side-by side.I don’t think there’s a way to do this directly in Styler (version 8.3.1), but I’m hoping someone might know how to use an APP over-ride to add the change markers next to the text they apply to, as well as adjust their vertical and horizontal positioning.Thanks for any ideas!Richard

For specific sections of my document, I need to text to appear to the left of an external list for certain list items. I have created a variablelist, but it doesn’t appear to be working.  I have used Arbortext for many years, but this is my first attempt without a pre-existing styler / dita structure.  A styler was applied to the document, but I am just learning how it works. 

So the problem is - when we try to author documents in PTC Arbortext and use the PTC Illustrate  .pvz files for the graphics - the publishing engine doesn’t publish the original .pvz content when creating a .pdf.  it downconverts all the graphics to raster images rather than keeping the vector line art and 3D Steps ect. As for validating this problem:We did various testing  to try to get the Arbortext docs to publish to PDF without converting the PVZ images to Raster.  The only thing we were successfully able to do was find was an option to output the images to a higher resolution raster during the conversion.  But we need the pdf to retain the vector line art and text from the .pvz graphics and or utilize the full 3D .pvz functionality. Basically to verify that the .pvz file creation from PTC Illustrate was not somehow rasterized before we added to Arbortext - we opened in various other programs to prove the .pvz files opened with all the animated Steps and vector illustrations.  ( We

Does anyone know if there will be a webinar for the release of Arbortext 8.3.3, as was done for past releases? The files have been made available, but I haven’t seen an announcement on the community page, and I have some questions I would like to ask regarding functionality. 

Please join us June 24th, 10am EST. Please register for the event now:https://events.ptcuser.org/wVxzGoAgenda – 3 hours – Formatting and Output User GroupOpening           DATACOPY:  Christian ZimmermanPTC/User April 2026 Event Recap            PTC Arbortext:  Simon TaylorALD:  Using DOM (DOM – Document Object Model)            PTC Arbortext:  Simon TaylorManaging product-specific publications for different output formats as well as various languages easily with Windchill and Arbortext.           DATACOPY: Narendra Attarde (narendra.attarde@datacopy.de)Speeding up your Arbortext Solution Development with AI tformat: Chris Western Customer Case Study – 20+ Years of Arbortext ALD at the Open University tformat: Chris Western  Next Meeting:  September 16th 

I am trying to publish TM that is around 8000 page. We can publish each chapter separately but when we combined into whole TM, we get this error .  PTC Arbortext Editor (Build 8.1.3.1-2) terminated unexpectedly at Fri Feb  6 15:21:47 2026: [A17120] Assertion failed: size < TXF_MARK, file D:\jenkins\workspace\Adept_1\adept\src\pub\pub\edit\src\stortxt.cpp, line 534 Current ACL statement at "C:\progra~1\PTC\arbort~1\packages\main\_grhook.acl":264:  264 [1]   return path ACL function traceback at time of error:#1   layout::format(doc=31, sourcedoc=31, sstype="", force=1) at "C:\progra~1\PTC\arbort~1\packages\main\_grhook.acl":264#2   comp_pdf::pdf_postprocessing(doc=31, params=inParams[], interactive=1)#3   compose::compose_for_type_int(doc=31, comp_type="pdf", interactive=1, inParams=inParams[], preprocessing_function="comp_pdf::pdf_preprocessing", dialog_function="comp_pdf::dialog_for_pdf", param_fixup_functio

Hello,How to display or hide processing instructions in the Arbortext Editor ?David GOPOIS

I am unable to run the ‘Compare configuration with publishing engine’ tool from the Arbortext Editor > Tools > Administrative Tools menuI get a big error dump - shown here: Unexpected exception writing composition configuration comparisonException message = 'CompConfig document error: <DoctypeConfiguration> element with no 'path' attribute.'.java.lang.Exception: CompConfig document error: <DoctypeConfiguration> element with no 'path' attribute. atcom.arbortext.e3ci.CompConfigRemote.parsePathEntry(COmpConfigRemote.java:667)atcom.arbortext.e3ci.CompConfigRemote.parseDoctype(CompConfigRemote.java:862)atcom.arbortext.e3ci.CompConfigRemote.<init>(CompConfigRemote.java:299)at com.arbortext.e3ci.Manager.writeCompConfigComparison/Manager.java:2869)  I am using Arbortext 8.2.1.0 with Java 18.0.2I have ensure APTCUSTOM path variable is set for both user and system. I have been unable to find any other help about this.  Is anyone running into this?  Does your comparison to

Our style sheet was modified with a custom element for our covers. The custom element supports one image element. Where do I change it so It can accept two images, as I would like to profile them.   Thanks   Bryon

I am trying to convert the Insert and Delete Pub Tags that are used by Arbortext to indicate differences, into elements that are part of our DTD.   It would be convenient if I could either tell Arbortext to use our elements for the Diffs, OR even if I could use elements instead of the Pub tags.  The actual tagging looks like this in notepad:<?Pub Tag Delete?>texte<?Pub /Delete?>I am find it hard to find and transform these to real elements. Also, in the Arbortext help I see this line:" Compare tab provides a choice between either wrapper tags or PIs (processing instructions named Insert and Delete) to mark the differences in content as insertions and deletions. " However, I dont see anything like that on the screen.  Where can I make this "choice"?   

Hello, I am trying to learn Arbortext Editor, and I am trying to follow the "Get Started with Arbortext Editor" playlist. My company uses an older version (5.4), and I can't find the Arbortext XML DocBook V4.0 sample. I go to File > New and "docbook" isnt there. I can check "sample" when I highlight "free-from XML", but that file isnt the same as the one in the tutorial.  I have scoured my computer files, and I have opened every .sgm file, and I can't find it. Is there any way to get this file, or am I out of luck?

I am using Arbortext to create the manuals for the items we produce.  We currently have four major brands we use, each with it's own brand color (blue/gray/green/red) background.Is there a way in the stylesheet to use a certain element in the bookmap to select the background color.I was thinking maybe a variable or something along that line, Has anyone developed a stylesheet that will produce multiple outputs, with different background colors, depending on the brand of the material?

When I try to have the stylesheet auto number the figure and tables, everything works fine....EXCEPT....the generated table number text is putting an additional period after the Table X.X  (See Published Output image below).   Looking into the generated text for Title in Table element (see below), it shows 1.1 as generated text for the PDF output. Looking further into the Number Details, it shows that it should only be producing Table X.X for a table title. (see below) But yet, somehow it is producing Table X.X.  Where is this extra period coming from?  Anyone have any idea? Thanks,John