ThingWorx Analytics Extension Icon is not Shown

Forum|Forum|4 years ago
March 28, 2022
2 replies
10102 views

Hi All,

I just installed ThingWorx Analytics Server 9.3.1 together with Analytics Extension on ThingWorx Foundation 9.3.1. It is shown that the analytics server and extension have been successfully installed. But the the analytics extension icon never appears on the panel. Have tried quite some times, but the problem is still there. Please find the attached screenshots for more details. Thanks!

Regards,

Jianping

Best answer by JC_10254759

Hi All,

I've figured out the problem and fixed the issue. I moved the following text a little bit forward in the SAME section "PlatformSettingsConfig" in the setting file "platform-settings.json" and everything became good:

"ExtensionPackageImportPolicy":{
"importEnabled": true,
"allowJarResources": true,
"allowJavascriptResources": true,
"allowCSSResources": true,
"allowJSONResources": true,
"allowWebAppResources": true,
"allowEntities": true,
"allowExtensibleEntities": true
}

I believe that was due to bug(s) in ThingWorx Platform's settings parser.

Attached please find the self-explained pictures/files for your reference. Thanks all for the valuable suggestions!

Regards,

Jianping

B

bchaudhary_448008

5-Regular Member

Hello @JC_10255984 ,

Pls try applying this article on your end:

https://www.ptc.com/en/support/article/cs334206

Let me know if you need any further info.

Regards

Bhawna

J

JC_10255984

Author

7-Bedrock

Thanks, Bhawna. But the links to "Set Up User Access" in the article https://www.ptc.com/en/support/article/cs334206 look gone already. Can you please detail how to set up the user access? Actually in previous versions, I did nothing on setting up and everything is fine.

Regards,

Jianping

B

BT_10074719

5-Regular Member

Hello @JC_10255984,

You can try to manually import the Analytics Server extension and see if that fixes the issue.

Also, keep in mind to check the platform-settings.json to see if the extension import settings are set to "true".

Please also check this article for more details:

https://support.ptc.com/help/thingworx_hc/thingworx_analytics_8/index.html#page/analytics/extension-install/analytics-install-import.html#

Regards,

Bogdan