cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

Devices not working after update to v.3.0

Highlighted
Regular Member

Devices not working after update to v.3.0

I have received several claims by prospects and customers that they were using Vuforia Chalk annotations perfectly on devices like Huawei Honor 10 or One+ , Samsung A71, but recently they have all stopped working.

They cant use AR live annotations anymore when it was actually working before, what could be causing this?

 

 

 

 

5 REPLIES 5
Highlighted

Re: Devices not working after update to v.3.0

With the release of 3.0, we added an A/V only mode that becomes the default setting for unsupported devices. Users can override this under Settings with in the app.  Can you confirm these users have Audio-Video With Live Annotations selected?

 

image.png

Highlighted

Re: Devices not working after update to v.3.0

Hello @tmccombie ,

Yes, we went through the adjustments already  and select Audio-Video With Live Annotations, still not working anymore.

 

Javier

 

 

 

 

 

Highlighted

Re: Devices not working after update to v.3.0

I believe this is due to some of the changes we have made with handling Android devices outside of the tested/verified list. We are actively working to expand the list of supported devices & looking to enable unsupported devices with the ability to  annotate. 

 

If these devices are paired with a user who is sharing their view & using a supported device, they will be able to use annotations in a Chalk call.  

Highlighted

Re: Devices not working after update to v.3.0

Is there a short term solution for those Devices that could use  live annotations before  but not now anymore?

 

 

Highlighted

Re: Devices not working after update to v.3.0

There unfortunately isn't at this time. 

Announcements
Topics available:
AR/VR for Data Optimization AR/VR for Security and Control AR/VR for Inspection