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J
jozcoidi5-Regular Member
5-Regular Member
May 27, 2020
Question

Devices not working after update to v.3.0

  • May 27, 2020
  • 1 reply
  • 2149 views

I have received several claims by prospects and customers that they were using Vuforia Chalk annotations perfectly on devices like Huawei Honor 10 or One+ , Samsung A71, but recently they have all stopped working.

They cant use AR live annotations anymore when it was actually working before, what could be causing this?

 

 

 

 

1 reply

T
tmccombie21-Topaz I
21-Topaz I
May 28, 2020

With the release of 3.0, we added an A/V only mode that becomes the default setting for unsupported devices. Users can override this under Settings with in the app.  Can you confirm these users have Audio-Video With Live Annotations selected?

 

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J
jozcoidi5-Regular MemberAuthor
5-Regular Member
May 29, 2020

Hello @tmccombie ,

Yes, we went through the adjustments already  and select Audio-Video With Live Annotations, still not working anymore.

 

Javier

 

 

 

 

 

T
tmccombie21-Topaz I
21-Topaz I
May 29, 2020

I believe this is due to some of the changes we have made with handling Android devices outside of the tested/verified list. We are actively working to expand the list of supported devices & looking to enable unsupported devices with the ability to  annotate. 

 

If these devices are paired with a user who is sharing their view & using a supported device, they will be able to use annotations in a Chalk call.  

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