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js8026861-Visitor
1-Visitor
January 30, 2017
Question

Mailserver giving error as Invalid character in domain name

  • January 30, 2017
  • 5 replies
  • 6076 views

We are using mail server entity to send emails. It is working fine in mashup we have developed but it is giving error as below in organization's login screen:

"Invalid charater in domain name"

Please suggest possible solutions for it.

5 replies

P
posipova20-Turquoise
20-Turquoise
January 30, 2017

Does the error happen when using a "reset password" feature? What is the organization's name - does it contain any special characters, spaces, or dots? What happens if you create an organization named, say, "test", and try it then?

J
js8026861-VisitorAuthor
1-Visitor
January 31, 2017

Hi Polina,

Thanks for reply. yes error happen when using a "reset password" feature. Our org name is "Industrial_Solutions" It has only underscore in it. is that ok?

Thanks,

Jigar

J
js8026861-VisitorAuthor
1-Visitor
January 31, 2017

Hi Polina,

I did try with Org name as "test" but same error. See attached screenshot, though i could not see any error in application log this time.Test Org-Error Screenshot.PNG

N
nkhose1-Visitor
1-Visitor
January 31, 2017

Could you please be more specific on what actions the error have encountered  or do perform some simple test services using mail "SendMessage"

try sending simple messages instead going directly what you required .

A
ankigupta5-Regular Member
5-Regular Member
February 1, 2017

Hi Jigar Shah​, Per my understanding; issue should get resolved after upgrading to latest Mail extension version 3.3.1

P
posipova20-Turquoise
20-Turquoise
February 10, 2017

Jigar Shah​ I have created a support ticket on your behalf, the ticket number is 13537417 . A TSE will contact your regarding further steps on this issue. I believe this might be a defect caused by an SSO setup colliding with the password reset feature. Thank you for your time and patience!

潘
潘洪涛1-Visitor
1-Visitor
October 19, 2017

I tried to import new mail server version, but it fails. it shows error as:

We are using TW version 7.3.1. like as  "MED-61032-CD-073_SP1_ThingWorx-Platform-Neo-7-3-1" .What could be the issue here?

mailseverErr.png

Error parsing C:\ThingworxStorage\extensions\temp\TW_Download_Mail Extension_5df895b9-1893-4d93-866e-6db72da1dcae\TW_Download_Mail Extension\metadata.xml: (148, 160): cvc-complex-type.3.2.2: ?? 'ConfigurationTable' ???????? 'isHidden'?

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