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ptc-67053321-Visitor
1-Visitor
November 2, 2014
Question

0x00000009

  • November 2, 2014
  • 6 replies
  • 5462 views

Hello,

 

starting Creo Parametric, i am supposed to register the "quality agent" and I'm asked wether to do it or not. If I pull "yes", an error message will blow up, telling me I should contact the technical support with the error "0x00000009", afterwards the program shuts down. If I pull "no", the program will directly shut down. Unfortunately I can't contact the technical support because my "web account does not hold the following required privileges to access this application: Customer Service Access", so I try it this way. Could anyone help me?

 

Thank you very much in advance!

6 replies

P
ptc-51503361-Visitor
1-Visitor
November 2, 2014

Hi!

I had the same problem but I could fix it with the setup. I'm german so don't know the correct terms for what to click, but your name indicates you're too. So I'll give you a german answer (in case im wrong just comment): setup starten>neue software installieren hinzufügen> akzeptieren und lizenz angeben> bei Aplikationsauswahl war jetzt das Kästchen für Quality Agent nicht angekreuzt obwohl ich sicher war es gemacht zu haben> auswählen> installieren drücken und dann hat es wieder funktioniert

    P
    ptc-67053321-VisitorAuthor
    1-Visitor
    November 3, 2014

    Hi, vielen Dank für die schnelle Antwort!

    Allerdings weiß ich nicht von welchem "Setup" du sprichst.. Muss man das gesondert downloaden?

    P
    ptc-58618191-Visitor
    1-Visitor
    November 9, 2014

    Wenn du Creo runterlädst, bekommst du einen ca 4GB großen zip-Ordner. In dem ist die Setupdatei drin zum Installieren der Software. Einfach noch einmal die Setupdatei starten und dann Richards Anleitung folgen.

      P
      ptc-67053321-VisitorAuthor
      1-Visitor
      November 10, 2014

      Ahhh! jetzt habe ich es

      Vielen Dank euch beiden!

      P
      PT11-Visitor
      1-Visitor
      September 19, 2017

      Hi

      Can you please write the solution of that problem in English?

       

      Thank you

      P
      PSSK1-Visitor
      1-Visitor
      August 2, 2019

      you can just run the setup.exe and click update software and after installation click finish thats it 

      now it will work.

      S
      23-Emerald III
      StephenW23-Emerald III
      23-Emerald III
      September 19, 2017

      He's saying the quality agent wasn't installed even though it was checked to be installed.

      Make sure when you are installing Creo, the quality agent is checked to install.

      P
      PSSK1-Visitor
      1-Visitor
      August 2, 2019

      just run the setup.exe and click update software and after installation click finish thats it 

      now it will work

      G
      GP_98351951-Visitor
      1-Visitor
      May 29, 2021

      Hello, I tried restarting the Setup.exe file and followed the steps again but nothing changes I still have the quality agent error message. Do you have a solution?

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