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3-Newcomer
September 3, 2026
Question

Access Denied - Insufficient Privileges - when attempting to access licenses

  • September 3, 2026
  • 1 reply
  • 18 views

Hello, 

When atttempting to access our licensing I get this error:


Access Denied - Insufficient Privileges
A problem was encountered with your web account. Please contact eSupport Help Community  to resolve this issue. We apologize for any inconvenience.

1 reply

23-Emerald III
September 3, 2026

Just because you have a PTC.com account does not mean you have access to the licenses. Are you the administrator account for your company? If not, contact that person and ask them to add you as a License manager, if they will. That role is usually restricted to a few people.