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12-Amethyst
April 26, 2024
Solved

AR Experience Publishing debug

  • April 26, 2024
  • 1 reply
  • 1419 views

I am using Creo 8, and I am having problems publishing an AR experience of one of our larger assemblies, it fails, but I do not get any helpful feedback from the status bar or the popups

JavierL_0-1714140496340.png

JavierL_1-1714140508293.png

 

 

is there a better way to see why it is failing? I have been able to publish this assembly in the past, during a round of checks from my team we found a couple issues that were fixed on the Creo side, but when trying to publish again it is failing. I have tried to publish other smaller assemblies and they are hit or miss, I have published single part files and it is also hit or miss. I checked and it is not a firewall issue from what I can tell, but going to the https://app.ar-design.ptc.io/ site is very slow and occasionally will error out.

 

JavierL_0-1714140848215.png

 

 

Thanks!

Best answer by JavierL

thanks, before I posted I checked the support articles but none of those helped.

 

I tried to republish over the weekend and it was working again, I am guessing it was a network error on the PTC side. looks like the issue/connectivity problem has been resolved since, I attempted to republish during normal business hours and its now working.

1 reply

24-Ruby III
April 27, 2024

Articles:

JavierL12-AmethystAuthorAnswer
12-Amethyst
May 1, 2024

thanks, before I posted I checked the support articles but none of those helped.

 

I tried to republish over the weekend and it was working again, I am guessing it was a network error on the PTC side. looks like the issue/connectivity problem has been resolved since, I attempted to republish during normal business hours and its now working.