Config.sup file paths

A couple of things to look at that I have seen in the past:

• Make sure mapped drives are identical on both computers
• Ensure Target in the program shortcut is correct and any files targeted are there especially the users config.pro file.
  • Ensure the users config.pro is not in conflict with the config.sup

If either of these are incorrect Creo will not be able to find the path to the correct files.

Do you have multiple lines of the same config option in the config.sup file?

I am assuming you copied the config.sup file from machine 1 to machine 2.

Those settings are not normally in a config.sup but in the system config.pro.

Paste the config.sup file so we can look at it.

Config file below since I'm having issues getting the file itself to upload

pro_symbol_dir wtpub://EngWCApp-p-t/Libraries/Library/ProE Standards/Symbols

rem pro_dtl_setup_dir wtpub://EngWCApp-p-t/Libraries/Library/ProE Standards/Setup_Files/drw_setup.dtl

pro_format_dir wtpub://EngWCApp-p-t/Libraries/Library/ProE Standards/Format

pro_table_dir wtpub://EngWCApp-p-t/Libraries/Library/ProE Standards/Tables

drawing_setup_file C:\PTC\Creo 4.0\M040\Common Files\text\new_drw_setup.dtl

pro_font_dir c:\windows\fonts

trail_dir C:\PTC\Creo 4.0\drafting\Trail Files
pro_plot_config_dir C:\PTC\Creo 4.0\drafting\ProPlot Files
pen_table_file C:\PTC\Creo 4.0\drafting\Pen Tables\table2.pnt.2
system_colors_file C:\PTC\Creo 4.0\drafting\System Colors\syscol.scl

sketcher_intent_manager yes

start_model_dir wtpub://EngWCApp-p-t/Libraries/Library/ProE Standards/Setup_Files

template_designasm wtpub://EngWCApp-p-t/Libraries/Library/ProE Standards/Setup_Files/neptune_start_asm.asm

template_solidpart wtpub://EngWCApp-p-t/Libraries/Library/ProE Standards/Setup_Files/neptune_start_part.prt

force_new_file_options_dialog yes

save_texture_with_model yes

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@dthornton wrote:
I am using Creo Parametric 4.0 M040

Issue revolves around config.sup paths to formats and start parts. Same config.sup file is used on 2 machine. On machine #1, paths work correctly. On machine # 2 belonging to a new user with new install, paths appear to work for some items (ex. start parts) but not not others (ex. formats) It is the exact same config.sup file. Ideas or suggestions appreciated.

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Hi,

I would check new user's access rights intowtpub://EngWCApp-p-t/Libraries/Library/ProE Standards/Format directory. Is he able to browse into this directory and open drawing format manually ?

Did you ever get this resolved? I'm experiencing this exact behavior now, and have conducted the same troubleshooting steps. The only variable factor I've found is that some users have the default cache location (C;|PTC\wfroot\), and some have it in APPDATA. But the issue is still not consistent to either setup.