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alekseyj1-Visitor
1-Visitor
Mar 27, 2018 6:52 PM UTC
Solved

Creo 3.0 crashes when exporting to PDF

Creo crashes with no error message when trying to save certain drawings to a PDF, both quick export and save as. I have no idea what differentiates the ones that are saved from the ones that cause the crash.

Mahesh_Sharma
Mahesh_SharmaAnswer
22-Sapphire I
Mar 28, 2018 11:43 AM UTC

Ok, found the article for this exit , Article CS261585.

 

If you are not in maintenance, content of that article is as:

 

-------------------------------

Description

  • Premature exit occurs when exporting a specific drawing as PDF
  • Exit when printing a pdf

Cause

  • The drawing contains notes referencing parameters using symbols (i.e Ø for hole diameters)
  • These notes can't be exported to PDF as a side effect of an implementation in Creo 3.0 M070

Resolution

  • Reported to R&D as SPR 6633952
  • Corrected in Creo Parametric 3.0 M140 and Creo Parametric 4.0 M020
  • Workarounds: Delete or redefine the notes causing the crash (see Cause field)

----------------------------------------------------------------------

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12 replies

Mahesh_Sharma
Mahesh_Sharma22-Sapphire I
22-Sapphire I
Mar 27, 2018 7:06 PM UTC

You may try contacting Technical Support.

Datecode of Creo 3.0?

Any traceback?

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alekseyj1-VisitorAuthor
1-Visitor
Mar 27, 2018 7:08 PM UTC

You'll have to forgive me, I am still pretty new to Creo. Where do I find the datecode and traceback information?

 

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Mahesh_Sharma
Mahesh_Sharma22-Sapphire I
22-Sapphire I
Mar 27, 2018 7:11 PM UTC

File > Help > About Creo, you will get datecode.

 

When Creo will exit, there will be a message for Auto-traceback, check that message for location of traceback.  

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VladimirN24-Ruby IV
24-Ruby IV
Mar 28, 2018 8:35 AM UTC

You can open a new support Case here: https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

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Mahesh_Sharma
Mahesh_Sharma22-Sapphire IAnswer
22-Sapphire I
Mar 28, 2018 11:43 AM UTC

Ok, found the article for this exit , Article CS261585.

 

If you are not in maintenance, content of that article is as:

 

-------------------------------

Description

  • Premature exit occurs when exporting a specific drawing as PDF
  • Exit when printing a pdf

Cause

  • The drawing contains notes referencing parameters using symbols (i.e Ø for hole diameters)
  • These notes can't be exported to PDF as a side effect of an implementation in Creo 3.0 M070

Resolution

  • Reported to R&D as SPR 6633952
  • Corrected in Creo Parametric 3.0 M140 and Creo Parametric 4.0 M020
  • Workarounds: Delete or redefine the notes causing the crash (see Cause field)

----------------------------------------------------------------------

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    alekseyj1-VisitorAuthor
    1-Visitor
    Mar 28, 2018 12:42 PM UTC

    Blows my mind how something like this went on for 6 iterations of the program

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