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4-Participant
July 15, 2025
Question

Creo 7 crashing after downloading Creo 11

  • July 15, 2025
  • 2 replies
  • 277 views

Hi everyone,

 

I recently downloaded Creo 11 on a machine with Creo 7 in order to test something. After deciding to test on my virtual machine, I uninstalled Creo 11. I now get this error in Creo 7: 

AKA_1997_0-1752598485611.png

When checking the logs, the error reads: EXCEPTION_ACCESS_VIOLATION has occurred in the thread 3772. I've tried clearing cache and reinstalling. Any ideas?

2 replies

23-Emerald III
July 15, 2025

You will probably need to open a helpdesk call with PTC to resolve this issue. 

The community is users helping users and we do not have access to things like Traceback error codes.

24-Ruby III
July 16, 2025

Hi,

  • uninstall Creo 7
  • remove Creo 7 installation directory (if it still exists)
  • remove %APPDATA%\PTC directory
  • install Creo 7