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ptc-11774301-Visitor
1-Visitor
March 22, 2022
Solved

Creo Crashing with Fatal Error Encountered Traceback has been written.

  • March 22, 2022
  • 1 reply
  • 4404 views

I am using Creo Parametric - Release 3.0 (connected) Release 3.0 and DatecodeM130

I was attempting to do an extrude operation to remove material. And then I attempted a hole operation to remove material for the same reason. On each occasion that caused a crash. I receive an error message stating Fatal error encountered. A traceback has been written to C:\&&&&&&\traceback.log. Please send it to Technical Support

Here are the errors that I faced
A traceback has been written to C:\productionproducts\traceback.log. Please send it to Technical Support

Best answer by remy

Hi
after discussing internal with my team, I have to roll back and reckon that you are right in that Creo 3.0 being not be supported anymore, the case will not be handled and PTC encourage you upgrade as fixes are added purposefully on upper versions or you can continue the conversation here. 

Good luck.

1 reply

R
remy21-Topaz I
21-Topaz I
March 23, 2022

Hi 

a crash happens when performing regular extrude operations and this is abnormal. I'm sorry about it.

Do you have an active maintenance to file a case?

In all cases can you copy and paste the content of the traceback.log (or at least the first block after the header)?

P
ptc-11774301-VisitorAuthor
1-Visitor
March 23, 2022

Good Morning,

Thank you very much for your response.  I am active on maintenance however we are on Creo 3 M130 still because of contractual requirements with a customer.  So maintenance is not able to provide support.  Below is the traceback.log information. 

The trace creation timestamp is: Tue Mar 22 10:38:31 22

The executable build timestamp is: Mon Apr 17 05:14:02 17

The datecode is: 2017020

The pro machine type is: x86e_win64

The process ID is: 17380

The traceback type is : CRASH

The logger exit status is: 00003

The release is: 3.0

The external datecode is: M130

The product title is: Creo Parametric

-------------------------------------------------

Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread 28600.

 

Main Thread 28600

=====================

0x00007FF687A67103   NULL (NULL:0) (xtop:0x00007FF6871D0000) ( 0xffffffff, 0xffffffff, 0x0, 0x0 )

0

 

 

R
remy21-Topaz I
21-Topaz I
March 23, 2022

Hi 

If you have active maintenance, then file a case. We can have that traceback analyzed and see if a fix exists.

In all cases, Tech Support will help you in a best effort possible.

 

The content you pasted is the header and it confirms that you are under Creo 3.0 M130.

 

Can you paste the next block? 

for your information here is a crash course on reading traceback content: https://www.ptc.com/en/support/article/cs232360 

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