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Sandy712-Amethyst
12-Amethyst
Jan 18, 2024 11:53 AM UTC
Solved

Creo doesn't start showing license server and date

Hello all,

 

Hope you are doing well..!

 

I am facing a problem while opening creo since yesterday where a window is popping up. it is not allowing creo to start. see attachment.

 

Cersion--> Creo 7

 

please help..!

 

Br,

Sandy

Sandy7Answer
12-Amethyst
Jan 19, 2024 5:17 AM UTC

Hi @MartinHanak ,

 

Problem solved after reinstallation of creo.

 

thanks,

Sandy

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8 replies

Michael
Michael16-Pearl
16-Pearl
Jan 18, 2024 11:56 AM UTC

How are you launching Creo? Are connected with VPN?

it appears as though you have lost a connection to your license server, I would contact your administrator, also check your firewall settings and make sure ports are open. 

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Michael Bourque
Sandy712-AmethystAuthor
12-Amethyst
Jan 18, 2024 12:33 PM UTC

Please tell me how to check the ports if they are open?

 

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MartinHanak24-Ruby III
24-Ruby III
Jan 18, 2024 2:44 PM UTC

Hi,

does this mean that two days ago Creo worked and today it does not work?

Please run ptcstatus.bat and show its output.

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Sandy712-AmethystAuthor
12-Amethyst
Jan 18, 2024 2:58 PM UTC

Hi @MartinHanak ,

 

Where i can find this .bat file?

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MartinHanak24-Ruby III
24-Ruby III
Jan 18, 2024 3:00 PM UTC

in Parametric\bin subdirectory ... in my case it is E:\PTC\Creo7_050\Creo 7.0.5.0\Parametric\bin

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