Skip to main content
NB_110009693-Newcomer
3-Newcomer
Oct 27, 2026 3:21 PM UTC
Question

CREO Exploding View Causing Fatal Crash

I'm working with one of our users who is unable to use the "explode" feature on an assembly. Every time they toggle the "Exploded View" on/ off - CREO just dies & has a fatal error.

 

However, we tried exploding/ unexploding that assembly on 2 different laptops & it worked just fine, so we don't believe its anything with the model.

 

Comparing this machine to the ones that worked, we verified the exact same setup (same version of CREO which was uninstalled & reinstalled 2x, same version of Windows, same GPU, same NVIDIA Driver version, same power/ battery settings, same corporate/ standard config.pro file, brand-new workspaces, etc).

 

Any ideas/ obvious fixes I may have missed?

    2 replies

    kdirth
    kdirth21-Topaz I
    21-Topaz I
    Oct 27, 2026 3:38 PM UTC

    Any user config.pro files in the default Working Directory on the machines?

    Have you tried removing (renaming) the cache?

    Translate
    There is always more to learn.
    MikeBennett
    MikeBennett17-Peridot
    17-Peridot
    Oct 27, 2026 5:29 PM UTC

    Hi ​@NB_11000969,

     

    You can also try the crashing user profile on a working machine and a working user profile on the crashing machine.  That could help to identify any user vs machine level settings.
    If there is a traceback.log file, have you opened a support case and provided the traceback.log and trail.txt?

     

    Mike 

    Translate
    Terms & ConditionsAccessibility statement