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정차_137993121-Visitor
1-Visitor
Jul 20, 2025 10:26 AM UTC
Question

Creo install error

Hello,

I'm trying to install Creo 11.0 Student Edition, but I'm stuck at the license step in the Installation Assistant.

After I enter the product code **BE110908EDSTUDENTEDK12**, it says "Success!" — but in the "License Sources" section below, the generated license file shows the following error:

**"Bad file or format"**
(C:\ProgramData\PTC\Licensing\BE110908EDSTUDENTEDK12_license.dat)

Because of this, I cannot proceed with the installation.

I’ve already:
- Disabled my antivirus software (including Alyac)
- Deleted all previous files in the `Licensing` folder
- Run `setup.exe` as Administrator
- Tried restarting the process from scratch

Could you please help me resolve this issue, or let me know if I can manually download and register the license file?

Thank you in advance!

3 replies

VladimirN24-Ruby IV
24-Ruby IV
Jul 20, 2025 3:23 PM UTC

Try contacting directly - academicsupport@ptc.com

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    MartinHanak24-Ruby III
    24-Ruby III
    Jul 28, 2025 11:13 AM UTC

    Hi,

    you can request license file via email. Please read https://community.ptc.com/t5/PTC-Education-Forum/Creo-Parametric-9-0-Student-Edition-Licence-error/m-p/897846 discussion.

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    vnamboodheriEmeritus
    Emeritus
    Jul 28, 2025 12:17 PM UTC

    Hello @정차_13799312,

     

    It looks like you have some responses from some community experts. If it helped you solve your question please mark the appropriate reply as the Accepted Solution. 

    Of course, if you have more to share on your issue, please let the Community know so other community members can continue to help you.

    Thanks,
    Vivek N.
    Community Moderation Team.

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