Skip to main content
ddavid-21-Visitor
1-Visitor
November 8, 2016
Question

Creo Installation

  • November 8, 2016
  • 4 replies
  • 2500 views

Hello!

I Downloaded Creo for school use. I have a problem at installation. The installer stops working at the step where it verifies the licence. I downloaded Creo 3.0 64bit version. I have Windows 10. I tried running as admin and in compatibility mode. This problem is not only on my PC. I have several friends that have the same problem.

Thanks in advanced for any help!

‌


This thread is inactive and closed by the PTC Community Management Team. If you would like to provide a reply and re-open this thread, please notify the moderator and reference the thread. You may also use "Start a topic" button to ask a new question. Please be sure to include what version of the PTC product you are using so another community member knowledgeable about your version may be able to assist.

4 replies

MartinHanak24-Ruby III
24-Ruby III
November 8, 2016

Hi,

what is the size of downloaded file ? Did you unzip it ?

MH

ddavid-21-VisitorAuthor
1-Visitor
November 9, 2016

The size of the downloaded zip file is 3.82GB. I unzipped it and in the folder there are 3 exes: setup; setup-schools; setup-trial. I ran the installer setup-schools and I get to this screen with "Please wait while we retrieve your licence" and then it just stops working. The only solution is to force close the setup.

Imgur: Images with errors.

MartinHanak24-Ruby III
24-Ruby III
November 9, 2016

Hi,

Your problem can be related to network card MAC address. Maybe installation is not able to get your network card MAC address.

I can check network card status for you, if you publish contents of ip.txt file created by following command entered in DOS prompt window.

ipconfig  /all  > ip.txt

Also check what files are save in C:\ProgramData\PTC\Licensing directory.

MH

ddavid-21-VisitorAuthor
1-Visitor
November 11, 2016

Hello! Sorry for responding so late. In ProgramData I don`t have any PTC folder...

Here is the content of the ip.txt file.

-------------------------------------------

Windows IP Configuration

   Host Name . . . . . . . . . . . . : DIMI-PC

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Intel(R) Ethernet Connection I217-V

   Physical Address. . . . . . . . . : 54-BE-F7-0B-8F-3A

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::846d:cd6b:bb69:48dc%13(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Thursday, November 10, 2016 2:09:26 PM

   Lease Expires . . . . . . . . . . : Monday, December 18, 2152 11:54:45 PM

   Default Gateway . . . . . . . . . : 192.168.1.1

   DHCP Server . . . . . . . . . . . : 192.168.1.1

   DHCPv6 IAID . . . . . . . . . . . : 55885559

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-90-3A-AF-54-BE-F7-0B-8F-3A

   DNS Servers . . . . . . . . . . . : 192.168.1.1

   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{FE7D1858-7AEA-4E94-95EF-65C29261E7DF}:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 10:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2cfb:bdfe:adb2:5e37(Preferred)

   Link-local IPv6 Address . . . . . : fe80::2cfb:bdfe:adb2:5e37%4(Preferred)

   Default Gateway . . . . . . . . . : ::

   DHCPv6 IAID . . . . . . . . . . . : 67108864

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-90-3A-AF-54-BE-F7-0B-8F-3A

   NetBIOS over Tcpip. . . . . . . . : Disabled

--------------------------------------------------

Hope you can help me!

Terms & ConditionsAccessibility statement