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AM_905229410-Marble
10-Marble
October 18, 2021
Solved

Creo Parameteric constantly Not Responding - (Windows Update?)

  • October 18, 2021
  • 5 replies
  • 11913 views
I am using Creo Parametric 8.0 8.0.0.0

I use Creo Parametric every day. My Windows 10 computer received a security update last Thursday night. When I got in to work on Friday Creo was constantly going non-responsive. I uninstalled the security update and Creo seemed to work for the rest of the day. When I got to work this morning (Monday) my computer installed updates again. Again Creo wouldn't function because every time I clicked on something it would go non-response for 20 seconds to a minute. I uninstalled the updates again (I think they were different updates this time). No luck. Creo remained unresponsive. So, I took the opposite approach. I installed the latest graphics drivers and installed all possible windows updates. No luck. Creo is still unresponsive. Please help. This is preventing me from getting any of my work done.
    Best answer by AM_9052294

    So... Here's the solution: 

    1. Convince the owner of your company to buy a computer on the supported list because that's what the PTC rep told you. 

    2. The company buys a $7000+ computer that is "on the list". 

    3. Hook it all up. 

    4. Try to run Creo and see that it still runs like **bleep** because of the exact same problem. 

    5. Try all of the things mentioned above again and get the same result.

    6. Try reopening and opening a new PTC ticket to get it resolved.

    7. Days pass without a PTC reply.

    8. Start figuring out what you're going to say to the company owner, the IT manager, and everyone else who knows that you have a new $7000+ computer while they have a computer that cost $1000 three years ago.

    9. More Days pass. You've now been without the key software for your job for 3 weeks.

    10. All you do everyday is try to fix this **bleep** computer issue (No response from PTC).

    11. You find that the hub for your additional monitors causes Creo to only utilize the **bleep**ty built-in graphics card in your laptop which is... insufficient.

    12. Workaround solution.  You go into your BIOS and fully deactivate the integrated graphics even though you know the battery life is going to suffer when you use it as a "normal laptop"

    13. Wait more days... and... PTC responds: "Did you try the things in that the people in the community already posted as suggestions?"

    5 replies

    V
    VipulT16-Pearl
    16-Pearl
    October 18, 2021

    Hi @AM_9052294,

     

    Try to change the config.pro option windows_browser_type to chromium_browser 

     

    Hope this helps.

     

    Thanks,

    Vipul

      A
      AM_905229410-MarbleAuthor
      10-Marble
      October 19, 2021

      Thanks for the suggestion.  I tried that, but it still doesn't seem to work.  When xtop.exe gets to 13-14% CPU it goes to "Not Responding".  On the Creo screen it looks like it struggling to generate the screen image (a sketch), as a orange line slowly traces it.

       

      AM_9052294_0-1634649339763.png

      AM_9052294_1-1634649355980.png

      AM_9052294_2-1634649410342.png

       

       

      A
      AM_905229410-MarbleAuthor
      10-Marble
      October 19, 2021

      I see here that the GPU is at 100%, but I don't think that is the culprit as many times it is not:

       

      Without heavy GPU Usage:

      AM_9052294_4-1634649669278.png

       

      What seems to be using the GPU when it is high:

      AM_9052294_3-1634649658952.png

       

      B
      23-Emerald III
      BenLoosli23-Emerald III
      23-Emerald III
      October 19, 2021

      What graphics card does your computer have in it?

      How much memory in the computer?

      How many cores does the processor have?

      An 8-core processor will max out at 13% since Creo is single threaded and only uses 1 core.

      A
      AM_905229410-MarbleAuthor
      10-Marble
      October 19, 2021

       

      Processor: Intel Xeon E-2176M, 2.70GHz, 6-cores, 12-threads

      Ram: 32.0 GB

      GPU: NVIDIA Quadro P2000

       

      Thanks.

       

      A
      AM_905229410-MarbleAuthor
      10-Marble
      October 19, 2021

      Even freezes when I'm not doing anything

       

      AM_9052294_0-1634650812270.png

       

      S
      23-Emerald III
      StephenW23-Emerald III
      23-Emerald III
      October 19, 2021

      Graphics card issues cause many many problems.

      Add the graphics  win32_gdi to your config.pro and see if that solves your problem. If it does, it means you  have a graphics card issue, try updating to a new graphics card driver or an approved driver if your system/card is PTC certified. Remove the graphics option before retesting graphics card drivers.

      A
      AM_905229410-MarbleAuthor
      10-Marble
      October 19, 2021

      Thanks for the suggestion, Stephen.  Unfortunately this did not help.

       

      What should I try next?

      S
      23-Emerald III
      StephenW23-Emerald III
      23-Emerald III
      October 19, 2021

      Rename all your config files  (config.pro and config.sup) and any customization files creo_parametric_customization.ui (this is the name in Creo 4, not sure if it changed).

      Then restart creo. This will tell you if it is something in your customization that is causing the issue. 

      Other than that, I'm not really a systems guy so someone else will have to help or open a support ticket with PTC.

      T
      23-Emerald IV
      TomU23-Emerald IV
      23-Emerald IV
      October 19, 2021

      It might be worth trying to reinstall Creo.  Not sure it will help, but you seem to be running out of ideas...  You could also try using 8.0.1.0 or 8.0.2.0 instead.  Sometimes Windows Updates will break earlier builds.  Can't hurt to at least try...

      A
      AM_905229410-MarbleAuthor
      10-Marble
      October 19, 2021

      I uninstalled Creo and tried reinstalling 8.0.0.0.

       

      It even went into "Not responding" while uninstalling. The new install wasn't any better.

      AM_9052294_0-1634676581589.png

       

      I guess I'll have to try 8.0.1.0 and 8.0.2.0 next.  Unfortunately the other engineers where I work don't run those and I'd prefer to not run into file compatibility issues.

      S
      23-Emerald III
      StephenW23-Emerald III
      23-Emerald III
      October 19, 2021

      Build codes within a release 8.0.0.0 vs. 8.0.1.0 vs 8.0.2.0 all should be 100% compatible, forwards and backwards. PTC does a good job on keeping that working well.

      Hope you find a solution. I would suggest opening a support ticket with PTC (or your VAR) to help solve the problem.

      B
      BG_986910414-Alexandrite
      14-Alexandrite
      November 12, 2021

      Ouch !!! 

      Seems you had it pinned down to a software issue in this thread. 

      I googled "Force An App To Use The Dedicated GPU On Windows" and it looks like there may be a way to get only the needed CREO apps to be forced to high end graphics. Then you can retain the low power integrated graphics for battery life.

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