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7-Bedrock
July 6, 2021
Solved

creo part file fatal error

  • July 6, 2021
  • 2 replies
  • 1975 views

I am using Creo Parametric 7.0 7.0.3.0

Customer reports fatal error while adding critical radius on solid or surface model. 
Attaching snapshot for reference along with traceback.log file.

Here are the errors that I faced
fatal error

Best answer by hhiller

Hello Mr. Sardar,

I opened this technical support case C15964172  from community Conversation #25797416 . Please send me the model along with the sequence to investigate and the details of the error.

Please also accept the case as solution within Conversation #25797416 .

Sincerely,
Harald Hiller

2 replies

5-Regular Member
July 6, 2021

Hi,

 

I recommend opening a case with PTC Tech Support. It's unlikely folks on the Community will be able to parse the traceback file (myself included).

 

Also, there's nothing attached in your post.

 

Luke

hhiller17-PeridotAnswer
17-Peridot
July 7, 2021

Hello Mr. Sardar,

I opened this technical support case C15964172  from community Conversation #25797416 . Please send me the model along with the sequence to investigate and the details of the error.

Please also accept the case as solution within Conversation #25797416 .

Sincerely,
Harald Hiller

7-Bedrock
July 7, 2021

accepting  the case as solution within Conversation #25797416 .