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NW_122951683-Newcomer
3-Newcomer
Nov 5, 2024 8:38 PM UTC
Solved

display error or incorrect setting CREO 11

I have reinstalled creo and am getting a display error or have set something incorrectly...

The computer should easily fulfill the system requirements, i have already reinstalled it several times and restarted the computer but without success...
can someone please help, screenshots and video are attached

 

Thanks in advance

MartinHanakAnswer
24-Ruby III
Nov 8, 2024 8:16 AM UTC

Hi,

https://www.ptc.com/en/support/refdoc/Creo_Parametric/11.0/creo11_hardware_notes

https://www.ptc.com/support/-/media/support/refdocs/Creo_Parametric/11,-d-,0/creo11_hardware_notes.pdf?sc_lang=en

https://support.ptc.com/WCMS/files/176373/en/Dell_11.html

 

On Dell page you will find only AMD Radeon Pro cards. This means that AMD Radeon RX cards are not supported. These cards can work with Creo, but you have to find the right driver version by yourself.

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6 replies

Kotom-Eng16-Pearl
16-Pearl
Nov 6, 2024 6:00 AM UTC

You are in the wrong forum.

 

PTC has two CAD systems:    Creo+ and Creo Parametric    and     Creo Elements Direct.

 

Which makes it confusing.

 

More, for Creo Elements Direct:

- The 3D software name is Modeling, and

- The 2D software name is Drafting.

 

For Creo+ and Creo Parametric, use only this tab:

KotomEng_0-1730872689540.png

 

You should move your post to this community to have a better chance to get an answer.

To move your post, click on the three vertical dots on your initial post and click on "Notify Moderator".

 

 

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    StephenW
    StephenW23-Emerald III
    23-Emerald III
    Nov 6, 2024 6:00 PM UTC

    Likely you have a video card driver issue. You can test:

     

    • open config.pro in Notepad
    • add following option at the end of the file ... graphics win32_gdi
    • test working with Creo

    If this option makes the model visible, you have a video card issue. You can try updating your video card drivers. If you have a PTC certified system, you can install the "approved" driver for that system or open a tech support case with PTC for help directly from them.

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    MartinHanak24-Ruby III
    24-Ruby III
    Nov 7, 2024 10:42 AM UTC

    Hi,

    please publish detailed description of HW configuration of your computer.

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      NW_122951683-NewcomerAuthor
      3-Newcomer
      Nov 7, 2024 12:20 PM UTC

      AMD Ryzen 5

      AMD RX580

      24GB Ram

      500GB SSD

      Translate
      MartinHanak24-Ruby IIIAnswer
      24-Ruby III
      Nov 8, 2024 8:16 AM UTC

      Hi,

      https://www.ptc.com/en/support/refdoc/Creo_Parametric/11.0/creo11_hardware_notes

      https://www.ptc.com/support/-/media/support/refdocs/Creo_Parametric/11,-d-,0/creo11_hardware_notes.pdf?sc_lang=en

      https://support.ptc.com/WCMS/files/176373/en/Dell_11.html

       

      On Dell page you will find only AMD Radeon Pro cards. This means that AMD Radeon RX cards are not supported. These cards can work with Creo, but you have to find the right driver version by yourself.

      Translate
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