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MohaSharifi10-Marble
10-Marble
Aug 21, 2023 3:44 PM UTC
Solved

Fatal error Creo 2 drawing

In Drawing of Creo 2.0 when I click on Annotate tab the fatal error occurs. The rest of the tabs are OK but annotate tab doesn't work. The error Log is attached, could anyone help me?

 

 

 

 

Abhiram_PandeAnswer
14-Alexandrite
Aug 21, 2023 6:11 PM UTC
  • Rename the creo_parametric_customization.ui file in the <User>\AppData\Roaming\PTC\ProENGINEER\Wildfire\.wf\.Settings, %PTC_WF_ROOT%\.Settings or Start In folder.
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13 replies

BenLoosli23-Emerald III
23-Emerald III
Aug 21, 2023 4:05 PM UTC

Only PTC Tech Support has the ability to extract information from a traceback.log file to uncover the reason for the failure.

Being on Creo 2, may be an issue in getting a support case opened, however.

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MohaSharifi10-MarbleAuthor
10-Marble
Aug 21, 2023 4:39 PM UTC

Thanks, Could this type of error come from the operating system updates? I have not changed anything and it is strange why it happened suddenly.

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StephenW
StephenW23-Emerald III
23-Emerald III
Aug 21, 2023 4:48 PM UTC

Is it on every drawing or just one drawing? If it's only on 1 drawing, it's likely a something problematic with that drawing only.

If it's every drawing, its potentially due to a system update or ??

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Abhiram_Pande14-Alexandrite
14-Alexandrite
Aug 21, 2023 5:18 PM UTC

Hello @ MohaSharifi 

 

Traceback analysis has led to the following article  CS277051

 

Can you please try this?

 
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MohaSharifi10-MarbleAuthor
10-Marble
Aug 21, 2023 6:09 PM UTC

Thanks for your check, the article's title is precisely what happened to me, but I don't have an active subscription, do you know the detail of the article?

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StephenW
StephenW23-Emerald III
23-Emerald III
Aug 21, 2023 6:11 PM UTC

to summarize

 

  • Rename the creo_parametric_customization.ui file in the <User>\AppData\Roaming\PTC\ProENGINEER\Wildfire\.wf\.Settings, %PTC_WF_ROOT%\.Settings or Start In folder.
  • Then restart Creo so that the customizations will not be loaded

 

 

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