Fatal error Creo 2 drawing

Forum|Forum|2 years ago
August 21, 2023
13 replies
3626 views

In Drawing of Creo 2.0 when I click on Annotate tab the fatal error occurs. The rest of the tabs are OK but annotate tab doesn't work. The error Log is attached, could anyone help me?

1_traceback.log

2D Drawing

Best answer by Abhiram_Pande

Rename the creo_parametric_customization.ui file in the <User>\AppData\Roaming\PTC\ProENGINEER\Wildfire\.wf\.Settings, %PTC_WF_ROOT%\.Settings or Start In folder.

B

BenLoosli

23-Emerald III

Only PTC Tech Support has the ability to extract information from a traceback.log file to uncover the reason for the failure.

Being on Creo 2, may be an issue in getting a support case opened, however.

M

MohaSharifi

Author

10-Marble

Thanks, Could this type of error come from the operating system updates? I have not changed anything and it is strange why it happened suddenly.

StephenW

23-Emerald III

Is it on every drawing or just one drawing? If it's only on 1 drawing, it's likely a something problematic with that drawing only.

If it's every drawing, its potentially due to a system update or ??

A

Abhiram_Pande

14-Alexandrite

Hello @ MohaSharifi

Traceback analysis has led to the following article CS277051

Can you please try this?

M

MohaSharifi

Author

10-Marble

Thanks for your check, the article's title is precisely what happened to me, but I don't have an active subscription, do you know the detail of the article?

StephenW

23-Emerald III

to summarize

Rename the creo_parametric_customization.ui file in the <User>\AppData\Roaming\PTC\ProENGINEER\Wildfire\.wf\.Settings, %PTC_WF_ROOT%\.Settings or Start In folder.
Then restart Creo so that the customizations will not be loaded

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