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4-Participant
Nov 11, 2025 9:53 PM UTC
Question

Fatal Error When Closing ECAD/MCAD Collaboration Tool

Hello,


Recently I am getting a crashing issue when closing out the ECAD/MCAD Collaboration tool. The traceback file states "Exception EXCEPTION_ACCESS_VIOLATION has occurred in the thread xxxxx". The thread number changes every time it crashes. I had another user try on a different machine and got the same result. This seems to have started within the last couple weeks, I have successfully done this process before this period.

 

Thanks in advance for the support,

Tanner

1 reply

24-Ruby III
Nov 12, 2025 6:38 AM UTC

Hi,

please report the problem to PTC Support.

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