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bmancini15-Moonstone
15-Moonstone
June 28, 2022
Question

Graphics problem

  • June 28, 2022
  • 1 reply
  • 1517 views

hi,
I have a graphics problem on a PC.
While the operator works, in executing the various commands, all of a sudden the components that have a texture become completely black.

bmancini_0-1656421439549.png

bmancini_1-1656421547361.png

So, Initially they are correctly loaded with textures, but later on working they become black ...
The pc does not have a certified creo card but a generic "Intel® HD Graphics" driver updated on 11/04/2022.
The only way we have found to have the textures displayed correctly is to open a drw and then close it again ...
or alternatively disable the textures completely from the config using the "texture no" option.

Has there ever been a problem of this kind? Have you solved it? How?
Thank you.

P.S. I use Creo 9.0.0.0

1 reply

tbraxton
22-Sapphire II
tbraxton22-Sapphire II
22-Sapphire II
June 28, 2022

Try this config option to troubleshoot:

  • Use hidden configuration option graphics = win32_gdi

After setting that config does the behavior change?

 

See this article for details:

https://www.ptc.com/en/support/article/CS169272 

B
bmancini15-MoonstoneAuthor
15-Moonstone
July 6, 2022

Thanks for the reply tbraxton,
I had already followed the instructions in the article, but I was unable to solve the problem.
I tried to set "graphics = win32_gdi" but the use of the program becomes so heavy that I can not work to make the error appear ... I have not yet found a condition to study for which the error always appears.
I will continue to study the phenomenon, hoping that some other user has already faced and solved my problem.

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