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8-Gravel
June 14, 2022
Solved

Inteliigent Fastener Fatal Error

  • June 14, 2022
  • 1 reply
  • 5530 views

I'm having fatal crashes while using Intelligent Fastener. I've created custom hardware for our department and sometimes it works nice and other times it crashes me out of Creo with a fatal error. I have no idea how to fix this and hope someone hear can help.

 

I get the error at random times.....

  • when I select a hole I want to assemble
  • when I select the option to automatically select screw size
  • when I change the screw from inch to metric.

Attached are the traceback of the error and the ifx_catalogs

 

Best answer by remy

Creo exits suddenly when using IFX and that's unexpected and frustrating. The traceback captures the signature of the crash and TS can check whether the crash had been reported before to the condition that an actual case be created. 

 

So when you want to have the crash signature checked, i'll let you create an actual support case. 

1 reply

remy21-Topaz IAnswer
21-Topaz I
June 14, 2022

Creo exits suddenly when using IFX and that's unexpected and frustrating. The traceback captures the signature of the crash and TS can check whether the crash had been reported before to the condition that an actual case be created. 

 

So when you want to have the crash signature checked, i'll let you create an actual support case. 

gpedros8-GravelAuthor
8-Gravel
June 14, 2022

How would I go about submitting a support case?

21-Topaz I
June 14, 2022

To file a case you need to browse this url : https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log 

good luck