License message hidden in background

Forum|Forum|3 years ago
December 15, 2022
2 replies
1499 views

While working on drawing, "license lost" message along with "offline mode" message (see image). I cannot click anything. "offline mode" message appears but not clickable. I cannot bring "license lost" message to the foreground of the screen. Drawing is saved but it would take 2 hours to re-open. Solution?

General

Best answer by Mahesh_Sharma

Hi @Hatim_Abdul

I think this issue was discussed in one of the community post.

It is corrected in future versions of Creo 7/8/9, reference Article CS376776

Thanks.

StephenW

23-Emerald III

Nothing will be guaranteed to work.

What has sometimes worked for me in the past has been to go offline, then that allows me to reconnect to the license. Then go back online using server management under file.

IF you have lost your connection to the server (your internet is down or the server internet is down or many other reasons) nothing will work since you will not be able to regain your license and creo will end up just exiting.

H

Hatim_Abdul

Author

5-Regular Member

The server did go offline briefly and it's back on. I suppose Creo would recognize that and terminate that "License Exit" message that I can't even interact with. Tried (intentionally) disconnect to server and reconnect, hoping that message pops to the front.

Mahesh_Sharma

Answer

22-Sapphire I

Hi @Hatim_Abdul

I think this issue was discussed in one of the community post.

It is corrected in future versions of Creo 7/8/9, reference Article CS376776

Thanks.

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