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Hatim_Abdul5-Regular Member
5-Regular Member
Dec 15, 2022 12:14 PM UTC
Solved

License message hidden in background

While working on drawing, "license lost" message along with "offline mode" message (see image). I cannot click anything.  "offline mode" message appears but not clickable. I cannot bring "license lost" message to the foreground of the screen. Drawing is saved but it would take 2 hours to re-open. Solution?

 

Mahesh_Sharma
Mahesh_SharmaAnswer
22-Sapphire I
Dec 15, 2022 12:48 PM UTC

Hi @Hatim_Abdul 

 

I think this issue was discussed in one of the community post. 

 

It is corrected in future versions of Creo 7/8/9, reference Article CS376776 

 

Thanks. 

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3 replies

StephenW
StephenW23-Emerald III
23-Emerald III
Dec 15, 2022 12:21 PM UTC

Nothing will be guaranteed to work.

What has sometimes worked for me in the past has been to go offline, then that allows me to reconnect to the license. Then go back online using server management under file.

IF you have lost your connection to the server (your internet is down or the server internet is down or many other reasons) nothing will work since you will not be able to regain your license and creo will end up just exiting.

 

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Hatim_Abdul5-Regular MemberAuthor
5-Regular Member
Dec 15, 2022 12:47 PM UTC

The server did go offline briefly and it's back on. I suppose Creo would recognize that and terminate that "License Exit" message that I can't even interact with. Tried (intentionally) disconnect to server and reconnect, hoping that message pops to the front.

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Mahesh_Sharma
Mahesh_Sharma22-Sapphire IAnswer
22-Sapphire I
Dec 15, 2022 12:48 PM UTC

Hi @Hatim_Abdul 

 

I think this issue was discussed in one of the community post. 

 

It is corrected in future versions of Creo 7/8/9, reference Article CS376776 

 

Thanks. 

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