4-Participant

Question

license unreachable issue creo

4 replies
458 views
Translate All

does anyone know how to fix this creo license issue the status of the license says unreachable

General

23-Emerald III

Is this a local/individual license or a company license coming from a server?

Is this a new install or an existing one that is now not working?

If a company license, contact your IT department who installed/setup Creo.

Local license, did you install it properly?

Translate

Author

4-Participant

One computer 1 license a floating license

Creo 10.5 has been running over a year now, windows updated and corrupted the license file

Now I cant open creo to keep working

Translate

24-Ruby III

@ptc-210291 wrote:

One computer 1 license a floating license

Creo 10.5 has been running over a year now, windows updated and corrupted the license file

Now I cant open creo to keep working

Hi,

I guess that Windows update removed lmadmin_ptc service.

You have 2 options:

uninstall/install license manager (using install_license_server.exe available in installation package)
apply solution mentioned in https://www.ptc.com/en/support/article/CS274817

Translate