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bmancini15-Moonstone
15-Moonstone
Sep 11, 2026 5:23 PM UTC
Solved

Login problem with "Creo AI Assistant" in Creo 13.4.1.0

Hi,
I installed Creo 13.4.1.0. When I click on "Creo AI Assistant," the program prompts me to log in; I enter the same email and password I use for the PTC portal, but it doesn't work.
Has anyone else experienced this? Do I need to create new login credentials?

Thanks in advance to anyone who can answer.

    Mahesh_Sharma
    Mahesh_SharmaAnswer
    22-Sapphire I
    Sep 11, 2026 6:13 PM UTC

    Hi ​@bmancini 

    Creo AI Assistant needs an PTC Saas Account. Refer steps mentioned in article to create the account 

    https://www.ptc.com/en/support/article/CS472771 

     

    I hope this will help. 

    Thanks

    View in thread

    2 replies

    Mahesh_Sharma
    Mahesh_Sharma22-Sapphire IAnswer
    22-Sapphire I
    Sep 11, 2026 6:13 PM UTC

    Hi ​@bmancini 

    Creo AI Assistant needs an PTC Saas Account. Refer steps mentioned in article to create the account 

    https://www.ptc.com/en/support/article/CS472771 

     

    I hope this will help. 

    Thanks

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      bmancini15-MoonstoneAuthor
      15-Moonstone
      Sep 14, 2026 9:32 AM UTC

      Thanks a lot, Mahesh_Sharma; with your help, I solved the problem.

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