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SH_106902521-Visitor
1-Visitor
June 9, 2023
Question

Migration to the cloud

  • June 9, 2023
  • 1 reply
  • 1298 views

We are moving our server environment to the hosted cloud vendor; I was told that we may need a new license/certificate for the Windchill license server to be active in the new environment? We are using a VMware VM in the new environment. So, what do we need to provide to make this happen?

1 reply

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SH_106902521-VisitorAuthor
1-Visitor
June 9, 2023

SH_10690252_0-1686328270436.png

"The system is not available. There could be a server error or your credentials could be invalid or expired (for example, you may have entered the wrong password or your account may be locked). Contact your help desk or administrator for assistance."

joe_morton
joe_morton18-Opal
18-Opal
June 12, 2023

That looks like a Creo license request error, not a Windchill license error. 

For Creo, you'll need to make sure that the parametric.psf file is referencing the correct server location. 

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