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NormanParra10-Marble
10-Marble
January 3, 2023
Solved

Move" Insert Here" Line

  • January 3, 2023
  • 4 replies
  • 8874 views

I am not able to drag up the green line at the bottom of an assembly tree or part features. Nor am I able to drag independent features or parts up or down a tree. I can see the "hand" when I put the pointer on the line, when I left-click the mouse the hand closes, but if I want to drag it, a red stop sign (red circle with line across) appears.

Anyone an idea why this is happening? I can use the "Insert Here" option, but dragging the line is much simpler.

thank you!

Norman

Best answer by MartinHanak
@NormanParra wrote:

Hi Martin,

Removing the contentof the directories did not help.

However, login in as a different user did. The other user had no problem with moving the line.

Strange that a clean install did not resolve the issue.

Thanks for your tip!

Hi,

if you uninstall Creo then installation directories are removed, only. Directories and files created by Creo session are not removed. Therefore clean install find them again,

4 replies

Chris3
Chris321-Topaz I
21-Topaz I
January 3, 2023

Did you try closing and restarting Creo? I have had this happen to me before and there is a bug that causes it. I haven't been able to specifically track down the sequence of events that causes it to happen in order to submit a SPR but when it happens to me I immediately save and close as I have found it can precipitate Creo crashing.

N
NormanParra10-MarbleAuthor
10-Marble
January 3, 2023

Hi Chris, thank you for your response. I have tried closing and restarting Creo with no success. Also a full system restart was no help.

Chris3
Chris321-Topaz I
21-Topaz I
January 3, 2023

Is it specific to one assembly or all assemblies? Do you have something activated in that assembly (say like the cable module) that makes it so you are not in assembly mode? Can you assemble components? Are you trying to drag up in between suppressed components / features?

kdirth
21-Topaz I
kdirth21-Topaz I
21-Topaz I
January 3, 2023

Do you have suppressed items in the model.  The insert bar will not move to after or in-between suppressed items.  It will display the "stop" icon until you drag to a place where it can be placed.

There is always more to learn.
    N
    Nick_331810-Marble
    10-Marble
    January 3, 2023

    I am having the same issue and it has been going on for about 2 months.  If you find a solution please let me know.

     

    Nick

    tbraxton
    22-Sapphire II
    tbraxton22-Sapphire II
    22-Sapphire II
    January 3, 2023

    Anyone that is encountering this should open a ticket with PTC support. Please provide any updates here in the community once support is working on it.

    kdirth
    21-Topaz I
    kdirth21-Topaz I
    21-Topaz I
    January 6, 2023

    Try renaming creo_parametric_customization.ui in your "start in" directory (default working directory) before starting Creo.

    There is always more to learn.
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