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MH_103356561-Visitor
1-Visitor
June 23, 2022
Solved

please fix it urgently

I am using Creo Parametric Release 9.0 and Datecode9.0.0.0

When the creo user open main assembly model showing this message and closed creo

ven I attached parts in main assembly suddenly its closed

Here are the errors that I faced
Fatal error encountered.A trackback had been written to C:\Users\Public\Documents\traceback.log please send it to
Technical Support
    hadardorAnswer
    17-Peridot
    June 29, 2022

    The used Hardware/Pltaform is not supported.

    View in thread

    6 replies

    StephenW
    StephenW23-Emerald III
    23-Emerald III
    June 23, 2022

    You can open a tech support case at https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

     

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    remy21-Topaz I
    21-Topaz I
    June 23, 2022

    Indeed when you need the traceback.log file be analyzed, please file a case following the url shared by @StephenW 

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    BenLoosli23-Emerald III
    23-Emerald III
    June 23, 2022

    You do not need to create 3 requests for help for the same topic. It will be seen by the community and in this case refere you to PTC Tech Support.

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      TomU23-Emerald IV
      23-Emerald IV
      June 23, 2022

      Keep in mind that the case logger itself is redirecting people back to the community and taking the information they enter into the case logger and using it to automatically create a community post.  A user has to explicitly say 'no' during the process to actually end up creating a case.

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      BenLoosli23-Emerald III
      23-Emerald III
      June 23, 2022

      The 'No' response to actually create a Tech Support case needs to highlighted or defined better on the case logger page after Dylan returns its useless answers.

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        hadardor17-PeridotAnswer
        17-Peridot
        June 29, 2022

        The used Hardware/Pltaform is not supported.

        Translate
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