please fix it urgently

Forum|Forum|3 years ago
June 23, 2022
3 replies
2106 views

I am using Creo Parametric Release 9.0 and Datecode9.0.0.0

When the creo user open main assembly model showing this message and closed creo

ven I attached parts in main assembly suddenly its closed

Here are the errors that I faced
Fatal error encountered.A trackback had been written to C:\Users\Public\Documents\traceback.log please send it to
Technical Support

Best answer by hadardor

The used Hardware/Pltaform is not supported.

S

StephenW

23-Emerald III

You can open a tech support case at https://support.ptc.com/apps/case_logger_viewer/cs/auth/ssl/log

R

remy

21-Topaz I

Indeed when you need the traceback.log file be analyzed, please file a case following the url shared by @StephenW

B

BenLoosli

23-Emerald III

You do not need to create 3 requests for help for the same topic. It will be seen by the community and in this case refere you to PTC Tech Support.

T

TomU

23-Emerald IV

Keep in mind that the case logger itself is redirecting people back to the community and taking the information they enter into the case logger and using it to automatically create a community post. A user has to explicitly say 'no' during the process to actually end up creating a case.

B

BenLoosli

23-Emerald III

The 'No' response to actually create a Tech Support case needs to highlighted or defined better on the case logger page after Dylan returns its useless answers.