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LawrenceS18-Opal
18-Opal
May 12, 2026
Question

Severely slow Cross-Hatch dialog in drawings caused by pinned / favorite Hatch Gallery entries

  • May 12, 2026
  • 1 reply
  • 25 views

I think that the cross-hatching is somewhat convoluted, not sufficiently documented and not at all clear as to designed workflow in the practical world. However for this post I found a bug that causes extremely slow Hatch dialog performance in Creo drawings that does not appear to be documented anywhere. This post is intended to clearly describe the behavior, the root cause, and the fix.

I am primarily using Creo Parametric 11.0.6.0

 

Solution Summary:

  • Option A ) via UI

    1. Open Hatch Gallery
    2. Clear all Pins and Favorites
    3. Close and reopen the Hatch dialog

  • Option B ) file explorer

    1. Close Creo
    2. Navigate to: 
      • %PTC_WF_ROOT%\.Settings\
    3. Delete or Rename: 
      • web_favorites.xml → web_favorites_backup.xml
      • You may also be able to change the contents of the file, since it is xml, automatically using a script, but I did not get this far, and probably wont go this route for now.
    4. Restart Creo

Hopefully this helps others avoid days of unnecessary debugging.  I will likely submit a support case to try to get PTC to fix this bug as well.

1 reply

L
LawrenceS18-OpalAuthor
18-Opal
May 13, 2026

I opened a PTC ticket to report more of the details to them.  It seems that after theproblem is fixed by clearing the hatch gallery pins/favorites and recents I have not been able to reproduce the problem.  It seems that clearing these things fixed the issue but it is not clear why these things broke it in the first place as when I add them back in and then rename/delete  the hatchings Creo behaves as it should without slowing down and showing a generic icon indicating that it doesn’t work.

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