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SM_143883393-Newcomer
3-Newcomer
September 10, 2026
Question

The Windchill Method Servers is crashing or fluctuating between Up and Down states. We are experienc

  • September 10, 2026
  • 0 replies
  • 4 views
I am using Windchill Service Information Manager Release 12.1 and Datecode with CPS 12.1.2.3 The Windchill Method Servers is crashing or fluctuating between Up and Down states. We are experiencing unexpected restarts and service interruptions. Please see the attached Method Server and Server Manager logs. After this we add-on the Heap size for server. Here are the errors that I faced 2026-09-10 10:22:16,641 ERROR [ajp-nio-127.0.0.1-8010-exec-5] com.ptc.ms.jwt.controller.JWTController Satyarth.S - Exception occurred : Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443 and restart server to allow Windchill to fetch key from PTC. Close the port 443 when done. 2026-09-10 10:22:16,641 ERROR [ajp-nio-127.0.0.1-8010-exec-12] com.ptc.ms.jwt.controller.JWTController Satyarth.S - Exception occurred : Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443 and restart server to allow Windchill to fetch key from PTC. Close the port 443 when done. 2026-09-10 10:22:16,641 ERROR [ajp-nio-127.0.0.1-8010-exec-14] com.ptc.ms.jwt.controller.JWTController Satyarth.S - Exception occurred : Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443 and restart server to allow Windchill to fetch key from PTC. Close the port 443 when done. 2026-09-10 10:22:16,641 ERROR [ajp-nio-127.0.0.1-8010-exec-2] com.ptc.ms.jwt.controller.JWTController Satyarth.S - Exception occurred : Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443 and restart server to allow Windchill to fetch key from PTC. Close the port 443 when done. 2026-09-10 10:22:16,656 ERROR [ajp-nio-127.0.0.1-8010-exec-10] com.ptc.ms.jwt.controller.JWTController Satyarth.S - Exception occurred : Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443 and restart server to allow Windchill to fetch key from PTC. Close the port 443 when done. 2026-09-10 10:22:16,656 ERROR [ajp-nio-127.0.0.1-8010-exec-16] com.ptc.ms.jwt.controller.JWTController Satyarth.S - Exception occurred : Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443 and restart server to allow Windchill to fetch key from PTC. Close the port 443 when done. 2026-09-10 10:22:16,656 ERROR [ajp-nio-127.0.0.1-8010-exec-6] com.ptc.ms.jwt.controller.JWTController Satyarth.S - Exception occurred : Failed to create token to send Feature Usage report to PTC as the port 443 is blocked. To resolve this, open port 443 and restart server to allow Windchill to fetch key from PTC. Close the port 443 when done. 2026-09-10 10:22:39,328 ERROR [ajp-nio-127.0.0.1-8010-exec-3] wt.wvs.loader.PartGenericStructure Satyarth.S - Assembly feature is unknown in representation default (wt.viewmarkup.DerivedImage:93285791) of KSSL Part - 0000025443, 011-01-02-009_V2.SLDASM, A.6 (Design) 2026-09-10 10:22:39,641 ERROR [ajp-nio-127.0.0.1-8010-exec-3] wt.wvs.loader.PartGenericStructure Satyarth.S - Assembly feature is unknown in representation default (wt.viewmarkup.DerivedImage:91509175) of KSSL Part - 0000028523, Y15002A-00 LOADING MAGAZINE & FRAME.SLDASM, B.3 (Design) 2026-09-10 10:22:39,844 ERROR [ajp-nio-127.0.0.1-8010-exec-3] wt.wvs.loader.PartGenericStructure Satyarth.S - Assembly feature is unknown in representation default (wt.viewmarkup.DerivedImage:116889317) of KSSL Part - 0000063271, 011-01-00-000_FOPM.SLDASM, B.6 (Design) 2026-09-10 10:22:39,938 ERROR [ajp-nio-127.0.0.1-8010-exec-3] wt.wvs.loader.PartGenericStructure Satyarth.S - Assembly feature is unknown in representation default (wt.viewmarkup.DerivedImage:93404329) of KSSL Part - 0000029910, 011-01-01-122_V3.SLDASM, A.3 (Design) 2026-09-10 10:22:39,938 ERROR [ajp-nio-127.0.0.1-8010-exec-3] wt.wvs.loader.PartGenericStructure Satyarth.S - Assembly feature is unknown in representation default (wt.viewmarkup.DerivedImage:93296023) of KSSL Part - 0000066939, JOYSTICK PROTECTION COVER FAB.SLDASM, A.3 (Design) 2026-09-10 10:22:39,985 ERROR [ajp-nio-127.0.0.1-8010-exec-3] wt.wvs.loader.PartGenericStructure Satyarth.S - Assembly feature is unknown in representation default (wt.viewmarkup.DerivedImage:93394357) of KSSL Part - 0000058150, 011-01-02-110_V2_FOPM.SLDASM, B.1 (Design) 2026-09-10 10:22:40,000 ERROR [ajp-nio-127.0.0.1-8010-exec-3] wt.wvs.loader.PartGenericStructure Satyarth.S - Assembly feature is unknown in representation default (wt.viewmarkup.DerivedImage:93406027) of KSSL Part - 0000028791, 011-01-02-160_V2.SLDASM, A.4 (Design) 2026-09-10 10:22:40,281 ERROR [ajp-nio-127.0.0.1-8010-exec-3] wt.wvs.loader.PartGenericStructure Satyarth.S - Assembly feature is unknown in representation default (wt.viewmarkup.DerivedImage:93394017) of KSSL Part - 0000060464, 011-01-02-160_V2_7.SLDASM, A.4 (Design) 2026-09-10 10:22:40,281 ERROR [ajp-nio-127.0.0.1-8010-exec-3] wt.wvs.loader.PartGenericStructure Satyarth.S - Assembly feature is unknown in representation default (wt.viewmarkup.DerivedImage:93290193) of KSSL Part - 0000025246, 011-01-02-105_V2.SLDASM, A.3 (Design) 2026-09-10 10:22:40,297 ERROR [ajp-nio-127.0.0.1-8010-ex
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