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mamobono10-Marble
10-Marble
January 23, 2017
Solved

why on creo 3.0 the button guide ( up and right ) opens the guide of creo 4.0 ?

  • January 23, 2017
  • 9 replies
  • 3414 views

why on creo 3.0 the button guide ( up and right )opens the guide of creo 4.0 ?

see the pdf attacked

TY

Best answer by MartinHanak

Info from CS253942 ...

MH

9 replies

TomU23-Emerald IV
23-Emerald IV
January 23, 2017

It's a known issue.  PTC will have to either fix it on their webserver or fix it in a future build of Creo 3.

https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS254679

llie17-Peridot
17-Peridot
January 23, 2017

All,

This is fixed in Creo 3 M120

TomU23-Emerald IV
23-Emerald IV
January 23, 2017

Are you sure?.  We are running M120 and the help button still takes us to the Creo 4.0 online help.

llie17-Peridot
17-Peridot
January 23, 2017

Tom,

My mistake. We have our config.pro pointing to Creo 3.0 help located on a server.

MartinHanak24-Ruby III
24-Ruby III
January 23, 2017

Hi,

you can download and install Help on local disk to avoid this problem.

MH

MartinHanak24-Ruby IIIAnswer
24-Ruby III
January 25, 2017

Info from CS253942 ...

MH

    mamobono10-MarbleAuthor
    10-Marble
    January 25, 2017

    it works
    great


    ty Martin

      dnordin16-Pearl
      16-Pearl
      January 25, 2017

      A work around is not the answer here!!!!

      If there is a work around, it should be for Creo 4, not 3.  PTC should put the Creo 3 documentation back into the correct area (http://help.ptc.com/creo_hc/creo30_pma_hc/usascii/index.html) and create a new site for the Creo 4 documentation.  The address even has creo30 in the path!!!!!!!!!!

      I shouldn't have to patch my installation because someone at PTC put the documentation for Creo 4 in the wrong spot.

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