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WF_1097191712-Amethyst
12-Amethyst
February 6, 2026
Solved

Windchill Retrieval

  • February 6, 2026
  • 1 reply
  • 103 views

Greetings,

 

Not sure if this is a Windcill or CAD file or network issue. Has anyone ever had issues opening files in Windchill but another person does not? I have cleared cache, cleared workspace, reset Windchill and still not able to open.

 

One thing to note: We work on different networks that I guess tap into a shared Windchill. This may have something to do with it? I have seen problems with syncing checked in/checked out files.

 

If so, what fixes the problem?

 

Wayne

Best answer by WF_10971917

Sorry for the late response. It turned out I could not open the file because a component was in a product I have no access to. Usually it will say that. This time it did not.

1 reply

S
23-Emerald III
StephenW23-Emerald III
23-Emerald III
February 6, 2026

I would try exporting the file(s) to the hard drive of the computer that doesn't open it, just to verify it's not a creo issue.

Whenever someone asks me about issues like this, always my start question is, New workspace or ? If I have problems like this, I always start a new workspace and retry. Next step to clear the cache.  From your description, it looks like you've done that.

Then I move to the exporting to hard drive, not as a solution, but a test to see if there is a local setting on creo that is causing the opening issue. I assume that if I can open it from the hard drive and not from windchill, that it is a windchill problem, or conversely, if I still can't open, it's a creo problem.

 

 

    W
    WF_1097191712-AmethystAuthorAnswer
    12-Amethyst
    March 3, 2026

    Sorry for the late response. It turned out I could not open the file because a component was in a product I have no access to. Usually it will say that. This time it did not.

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