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ptc-54741911-Visitor
1-Visitor
January 20, 2014
Solved

Creo 2.0 trial install issue

  • January 20, 2014
  • 1 reply
  • 7223 views

After installing Creo 2.0 trail version I get a fatal error message that states:

 

Fatal error encountered. A traceback has been written to

C:\Users\Public\Documents\traceback.log

Please send it to Technical Support.

 

Any ideas on how to resolve?

 

Error log attached


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Best answer by MartinHanak

Johan,

find config.pro file in Creo installation tree and put the following option at the end of this file. Use Wordpad to edit the file.

graphics win32_gdi

Martin Hanak

1 reply

V
24-Ruby III
VladimirN24-Ruby III
24-Ruby III
January 21, 2014

Hi,

Try to contacit with PTC by using the following email: -

P
ptc-54741911-VisitorAuthor
1-Visitor
January 21, 2014

Issue partially resolved. It turns out that my graphics hardware (Intel HD 4000) is not supported. I will have to run creo in 32bit mode.

    M
    MartinHanak24-Ruby IIIAnswer
    24-Ruby III
    January 21, 2014

    Johan,

    find config.pro file in Creo installation tree and put the following option at the end of this file. Use Wordpad to edit the file.

    graphics win32_gdi

    Martin Hanak

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