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SANTOSHKAPLAPUR1-Visitor
1-Visitor
March 9, 2014
Question

Creo closes with an error

  • March 9, 2014
  • 1 reply
  • 2371 views

Dear all,

I am Facing some unknown error which closes the creo totally which says fatal error encountered.

even the retrieved also not working

here i am attaching the snapCREO+STOPS.jpg


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1 reply

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TomD.inPDX17-Peridot
17-Peridot
March 9, 2014

This is typical for a hard crash of Creo.

What are the conditions in which you encounter this error... and is this true in all cases or just a particular operation of file-set? If it can be traced and duplicated, then customer support might be able to isolate the problem.

PTC takes hard crashes very seriously but they need your help. You have to report a support case. If you are an active maintenance customer, you have the ability to create support cases.

I have has sessions that cause hard crashes such as this and I have had corrupted files that cause hard crashes. The Traceback log is of little use to PTC. They need a lot more information to get to the root of the problem.

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SANTOSHKAPLAPUR1-VisitorAuthor
1-Visitor
March 9, 2014

Hello Antonius Dirriwachter, thank you very much for your valuable feed back

Theier is nothing like in any condtions here but The problem is it is automatically encounter some times 3-4hr working condtions .

it looks like i need to get the customer support from PTC which will be an better option

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TomD.inPDX17-Peridot
17-Peridot
March 10, 2014

I hope the customer service people will help you. It is always good to remember this:

"save when you think about it"

I learned this many years ago and it has saved a lot of work from vaporizing.

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