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asmith-31-Visitor
1-Visitor
January 20, 2015
Solved

Traceback Error

  • January 20, 2015
  • 2 replies
  • 13361 views

I have received a fatal error message and Creo says it has created a Traceback. Why did this happen and how do I fix this. I have gotten them before and once I did I was unable to check the model/assembly in. Any fixes for this?


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    Best answer by TomU

    Here is the "official" word from PTC on traceback files:

    12.PNG

    https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS49550

    2 replies

    T
    TomU23-Emerald IV
    23-Emerald IV
    January 20, 2015

    Pretty much any time Creo crashes or hangs it will automatically create a traceback file. This file can sometimes help tech support in diagnosing the problem. Unless you're interested in creating a support case, you can just ignore it and restart Creo.

    G
    gkarigoudar1-Visitor
    1-Visitor
    January 21, 2015

    I also had similar issue, while working with top level assembly, when we switch off layer, Creo will crash with traceback error

    StephenW
    StephenW23-Emerald III
    23-Emerald III
    January 21, 2015

    If this is a consistent, repeatable error, you definitely should open a call with PTC and they should be able to get it fixed.

    T
    TomU23-Emerald IVAnswer
    23-Emerald IV
    January 21, 2015

    Here is the "official" word from PTC on traceback files:

    12.PNG

    https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS49550

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