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kdavidson1-Visitor
1-Visitor
May 20, 2015
Solved

Arbortext 6.0/6.1-Remote Desktop Access

  • May 20, 2015
  • 3 replies
  • 3206 views

Rumor has it there has been a fix for the inability to work with 6.0 as it did with 5.3 with a locked license.

Does anyone have any documentation on how to access locked licenses with remote desktop in the newest iterations of Arbortext?

Thanks in advance

      Best answer by GarethOakes

      Sorry I'm not sure about the documentation, but we have done this for a number of customers:

      1. Trade in your fixed (locked) licenses for registered user licenses. This requires help from PTC license support.
      2. Install FlexNet Publisher licensing server and import registered user licenses.
      3. Update client machines to have PTC_D_LICENSE_FILE=7788@license-server
      4. Client machines now use the registered user licenses and Remote Desktop will work.

      3 replies

      G
      GarethOakes16-Pearl
      16-Pearl
      May 21, 2015

      I haven't heard about that Kyle, but in case it helps I can confirm we have solved this for our customers in one of two ways:

      1. Use alternative remote desktop software (e.g. VNC)

      2. Trade in locked licenses for registered user licenses (free swap offered by PTC)

        K
        kdavidson1-VisitorAuthor
        1-Visitor
        May 21, 2015

        How does the registered user licenses work? How do we set something up like that if necessary

        T
        TimPhelps12-Amethyst
        12-Amethyst
        May 22, 2015

        Do PTC articles

        http://www.ptc.com/appserver/cs/view/solution.jsp?n=CS102518

        and

        http://www.ptc.com/appserver/cs/view/solution.jsp?n=CS23456

        help?

        R
        rdiaz5-Regular Member
        5-Regular Member
        June 5, 2015

        Hi Kyle,

        Were you able to get the license setup you were looking for?

        Let us know!

        Thanks.

        Rafael

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