Solved
arbortext editor failed to retrieve soft type information
Has anyone encountered this error message? We are running Arbortext Editor 6.0. which is integrated with Windchill 10.1. User is trying to check in an xml document.
kregimbaldAnswer
1-Visitor
December 13, 2013
Discovered that the IT department was running a scheduled "clean" script of the temp folders and cache for random users. Which removed the files from the user's temp folder and cache. User was unable to access file.
Had user cancel checkout through Windchill. Checked the file out again and make changes and create new iteration.
Also, have since had IT remove the script so that it does not run on Windchill users.
Seems to have resolved the error.