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ptc-95569710-Marble
10-Marble
Sep 16, 2025 11:52 AM UTC
Question

Arbortext: Error A31641 Unexpected exception within timer

Software: Arbortext Editor 5.4 M080

 

Hello

 

I'm receiving the error as defined in the subject field a couple of times each month. Has anyone had the same issue and if so, how did you resolve it?

 

I am currently unable to upgrade to newer version, so hopefully it's possible to resolve without having to do so.

7 replies

VladimirN24-Ruby IV
24-Ruby IV
Sep 16, 2025 7:46 PM UTC

Articles:

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ptc-95569710-MarbleAuthor
10-Marble
Sep 17, 2025 5:50 AM UTC

Thank you, VladimirN.

 

Unfortunately, I don't have access to this article as I don't have an active maintenance subscription.

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manpsingh12-Amethyst
12-Amethyst
Oct 3, 2025 12:26 PM UTC

Dear Customer,

 

What activity you're performing in Arbortext Editor causing this error to be thrown?

 

Regards,

Manpreet Singh

 

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ptc-95569710-MarbleAuthor
10-Marble
Oct 3, 2025 12:37 PM UTC

Hello!

 

Usually the error is thrown when creating a PDF of the document.

 

BR

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manpsingh12-Amethyst
12-Amethyst
Oct 14, 2025 6:49 PM UTC

Dear Customer,

 

Based on the error message you have shared, you can try the below to see if that resolves your issues.

 

Issue description is one of the below:

  • Arbortext Editor (AE) running on Microsoft WINDOWS machine, exits with an error message:

              "[A31641] unexpected error within timer."

  • AE exits unexpectedly with generatiing an "editor.dmp" file
  • How to figure out where the cause is when AE exits with creating an "editor.dmp" file?

 

Proposed Resolution:

  • The "editor.dmp" file generating by Arbortext Editor when exiting unexpectdly is not editable.
  • To be able to edit the file, Microsoft WinDbg must be installed accordingly the architecture machine
  • After launching the WinDbg, the "editor.dmp" can be open with >File >Open Crash Dump
  • In the Command area enter:
!analyze –v
  • When the process is finished the result must be copied in a text file.
  • Stop the process with selecting: >Debug >Stop Debugging
  • Then search the errors in the text file and use it to do some searches on the Microsoft Support site

For sample:

  • If a FAILURE_BUCKET is present in the file, there is an issue with the drivers.

 

P.S. - Please take the backup wherever it's applicable.

 

Regards,

Manpreet Singh

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manpsingh12-Amethyst
12-Amethyst
Dec 10, 2025 1:24 PM UTC

Dear Customer,

Did the provided suggestion helped resolving this issue? Thanks.

 

Regards,

Manpreet Singh

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ptc-95569710-MarbleAuthor
10-Marble
Mar 4, 2026 7:21 AM UTC

Hello Manpreet

 

The proposals that were provided in this thread did not resolve the issues but unfortunately I can't remember what actually resolved it.

 

Thanks for your input, though!

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