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18-Opal
bfriesen18-Opal
18-Opal
March 18, 2019
Question

Arbortext Publishing Engine cannot see profiles when publsihing

  • March 18, 2019
  • 1 reply
  • 3792 views

When publishing with APE, if any profile is selected, we get red page published with no content. It seems that it cannot see our pcf files. Has anyone else seen this.

 

Bryon

1 reply

G
GarethOakes16-Pearl
16-Pearl
March 18, 2019

In cases like this it is worth checking that the custom folders match between your Editor desktops and the PE server. If you haven't already done so, be sure to copy over the .pcf file to the server. On the server itself you can use the PE Interactive application to help debug.

B
18-Opal
bfriesen18-OpalAuthor
18-Opal
March 19, 2019

Thanks Gareth, I did think about the mismatch issue and double checked files that the files are identical.

Should my custom application folder be located in the C:\Program Files\PTC\Arbortext PE\application\ folder or should it be located in C:\Program Files\PTC\Arbortext PE\custom? I tried using the APTCUSTOM but PE would never find my application.

 

Bryon

G
GarethOakes16-Pearl
16-Pearl
March 19, 2019

You should definitely be using APTCUSTOM, failing that it is the "custom" folder but that is very much not recommended. Most likely reason APTCUSTOM isn't being seen by PE is that you have set this environment variable for a user account, whereas PE usually run as the SYSTEM account. You need to set the environment variable at the system level.

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