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JE_110135566-Contributor
6-Contributor
April 4, 2024
Solved

can't preview or export PDFs because the PTC Arbortext Publishing Engine isn't configured.

  • April 4, 2024
  • 1 reply
  • 4003 views

Hello everybody, can somebody help me? I'm using Arbortext 8.2 but can't preview or export PDFs because the PTC Arbortext Publishing Engine isn't configured. Somebody can provide me steps on how to fix this error.

Best answer by Alexia

Hello,

The first question is 'do you have a Publishing Engine' License?

If you only have an Arbortext Editor license you will not be able to publish content, you will only be able to Edit content.

There are many Knowledge Base articles available on the main PTC Support Site that will assist you or the Help Center topics.

You can check your license.txt file which will tell you what products you have licensed.

I hope this is of help

Alexia

1 reply

A
Alexia15-MoonstoneAnswer
15-Moonstone
April 4, 2024

Hello,

The first question is 'do you have a Publishing Engine' License?

If you only have an Arbortext Editor license you will not be able to publish content, you will only be able to Edit content.

There are many Knowledge Base articles available on the main PTC Support Site that will assist you or the Help Center topics.

You can check your license.txt file which will tell you what products you have licensed.

I hope this is of help

Alexia

    J
    JE_110135566-ContributorAuthor
    6-Contributor
    April 4, 2024

    Hello, Alexia. Thank you for your feedback. Currently, we only have Arbortext Editor, Arbortext Print Composer, and Arbortext with Styler License. Is there any missing license why we can't preview or export PDF or just the Publishing Engine License is missing?

    B
    18-Opal
    bfriesen18-Opal
    18-Opal
    April 4, 2024

    Editor will use the print composer license to publish and styler has publishing built in. When you install editor you need to ensure that you have selected to install the print composer option. Can you publish from styler?

     

    Bryon

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