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1-Visitor
April 19, 2022
Solved

cursor info highlighting problem

  • April 19, 2022
  • 1 reply
  • 1868 views

As per the original Post 

 

Hi

I was using Isodraw 7.0 from long time.

We have updated to Isodraw 7.3 and I have a problem enabling the cursor info in Isodraw 7.3 on windows 10.

 

"Use buffer drawing" option is not freed up.

I tried the below methods but was unsuccessful.

I tried to modify the "IsoDraw 7.3 Preferences" file in the local directory, but was unable to do so.

I closed all the open files and try to check the options, but still was unable to do so.

as per a suggestion, I even tried with a basic theme of windows, unsuccessful.

Even tried to reinstall, but 😞 .

 

Could you please help me to get rid of this problem.

 

Thanks in advance,

 

redraw preference.PNG

 

Best answer by VladimirN

 Hi,

 

Try "Open a Support Case", here: https://www.ptc.com/en/support/case-logger 

1 reply

VladimirN24-Ruby IIIAnswer
24-Ruby III
April 20, 2022

 Hi,

 

Try "Open a Support Case", here: https://www.ptc.com/en/support/case-logger