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naglists1-Visitor
1-Visitor
February 14, 2012
Question

digital media publisher support case tip: open cases against publishing engine's dmp module

  • February 14, 2012
  • 2 replies
  • 710 views
I recently opened a case against Digital Media Publisher directly and had
to do a license dance since we do not own DMP as a standalone product which
I guess some customers may still do. We own it via its inclusion in
Publishing Engine. Theoretically, when I open my next case to the
Publishing Engine's DMP module, licensing won't have to get involved.

[No, you won't see the license dance on youtube. However, after enough
drinks in Orlando ... maybe.]

--
Paul Nagai

    2 replies

    C
    ClayHelberg18-Opal
    18-Opal
    February 14, 2012
    Hi Paul--



    Yes, we went through that a while back as well. Kind of weird, but it
    didn't take them long to get it sorted out.



    --Clay





    Clay Helberg

    Senior Consultant

    TerraXML


    B
    BrettMcCorkle1-Visitor
    1-Visitor
    February 15, 2012

    We experienced the same thing. You need to select "Publishin Engine" as the product when you open the ticket or you'll trigger the license dance. I would hope the support group would catch on to this soon to avoid the hassle, but maybe they just like to dance 🙂

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