Fatal Error in composition pipeline when creating PDF

Software Version 8.2

I'm supporting someone who uses Arbortext and they receive the following error message when trying to print to PDF. I have another person who has the exact same configuration without issue. I'm very unfamiliar with the software and I'm not sure where to begin.

<Heading>Publish Production 10.xml for pdf.</Heading><Record date="Thu Mar 06 14:34:57 CST 2025" millis="1741293297066" severity="error" suppress="0" thread="main">

<Level>ERROR</Level><Message>No content area defined for formatting object fo:block, output may not be properly formatted.</Message>

</Record><Record date="Thu Mar 06 14:34:57 CST 2025" millis="1741293297075" severity="error" suppress="0" thread="main">

<Level>ERROR</Level><Message>No content area defined for formatting object fo:block, output may not be properly formatted.</Message>

</Record><Record date="Thu Mar 06 14:34:57 CST 2025" millis="1741293297077" severity="fatal" suppress="0" thread="main">

<Level>FATAL ERROR</Level><Message>java.lang.NullPointerException: Cannot invoke "com.arbortext.epic.saxfilter.fo.layout.Area.getAllocationWidth()" because "area" is null</Message>

<Context class="com.arbortext.epic.saxfilter.fo.flow.Block" lineNumber="240" method="getContentWidth" systemId="Block.java"><Context class="com.arbortext.epic.saxfilter.fo.flow.Block" lineNumber="250" method="getContentWidth" systemId="Block.java"><Context class="com.arbortext.epic.saxfilter.fo.flow.AbstractBlock" lineNumber="70" method="getArea" systemId="AbstractBlock.java"><Context class="com.arbortext.epic.saxfilter.fo.flow.AbstractBlock" lineNumber="44" method="doLayout" systemId="AbstractBlock.java"><Context class="com.arbortext.epic.saxfilter.fo.flow.Block" lineNumber="110" method="&lt;init>" systemId="Block.java"><Context class="com.arbortext.epic.saxfilter.fo.flow.Block$Maker" lineNumber="48" method="make" systemId="Block.java"><Context class="com.arbortext.epic.saxfilter.fo.FOTreeBuilder" lineNumber="225" method="startElement" systemId="FOTreeBuilder.java"><Context class="com.arbortext.epic.saxfilter.fo.FoPropsPropagator" lineNumber="412" method="startElement" systemId="FoPropsPropagator.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="426" method="startElement" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.BufferedSAXPipe" lineNumber="308" method="startElement" systemId="BufferedSAXPipe.java"><Context class="com.arbortext.epic.internal.compose.SAXEventBroadcaster" lineNumber="271" method="startElement" systemId="SAXEventBroadcaster.java"><Context class="com.arbortext.epic.saxfilter.DefaultSAXFilter" lineNumber="429" method="startElement" systemId="DefaultSAXFilter.java"><Context class="com.arbortext.epic.saxfilter.ExtensionHandler" lineNumber="168" method="startElement" systemId="ExtensionHandler.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="426" method="startElement" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.BufferedSAXPipe" lineNumber="308" method="startElement" systemId="BufferedSAXPipe.java"><Context class="com.arbortext.epic.internal.compose.SAXEventBroadcaster" lineNumber="271" method="startElement" systemId="SAXEventBroadcaster.java"><Context class="com.arbortext.epic.saxfilter.NamespaceFixer" lineNumber="196" method="startElement" systemId="NamespaceFixer.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="426" method="startElement" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.BufferedSAXPipe" lineNumber="308" method="startElement" systemId="BufferedSAXPipe.java"><Context class="com.arbortext.epic.internal.compose.SAXEventBroadcaster" lineNumber="271" method="startElement" systemId="SAXEventBroadcaster.java"><Context class="com.arbortext.epic.saxfilter.NamespaceFixer" lineNumber="196" method="startElement" systemId="NamespaceFixer.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="426" method="startElement" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.BufferedSAXPipe" lineNumber="308" method="startElement" systemId="BufferedSAXPipe.java"><Context class="com.arbortext.epic.internal.compose.SAXEventBroadcaster" lineNumber="271" method="startElement" systemId="SAXEventBroadcaster.java"><Context class="com.arbortext.epic.saxfilter.DefaultSAXFilter" lineNumber="429" method="startElement" systemId="DefaultSAXFilter.java"><Context class="com.arbortext.epic.saxfilter.ATIEventConverter" lineNumber="178" method="startElement" systemId="ATIEventConverter.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="426" method="startElement" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.BufferedSAXPipe" lineNumber="308" method="startElement" systemId="BufferedSAXPipe.java"><Context class="com.arbortext.epic.internal.compose.SAXEventBroadcaster" lineNumber="271" method="startElement" systemId="SAXEventBroadcaster.java"><Context class="net.sf.saxon.event.ContentHandlerProxy" lineNumber="362"

method="startContent" systemId="ContentHandlerProxy.java"><Context class="net.sf.saxon.event.NamespaceReducer" lineNumber="197" method="startContent" systemId="NamespaceReducer.java"><Context class="net.sf.saxon.event.ComplexContentOutputter" lineNumber="552" method="startContent" systemId="ComplexContentOutputter.java"><Context class="net.sf.saxon.event.ComplexContentOutputter" lineNumber="174" method="startElement" systemId="ComplexContentOutputter.java"><Context class="net.sf.saxon.instruct.ElementCreator" lineNumber="289" method="processLeavingTail" systemId="ElementCreator.java"><Context class="net.sf.saxon.instruct.Block" lineNumber="556" method="processLeavingTail" systemId="Block.java"><Context class="net.sf.saxon.instruct.Instruction" lineNumber="93" method="process" systemId="Instruction.java"><Context class="net.sf.saxon.instruct.ElementCreator" lineNumber="296" method="processLeavingTail" systemId="ElementCreator.java"><Context class="net.sf.saxon.instruct.Template" lineNumber="203" method="applyLeavingTail" systemId="Template.java"><Context class="net.sf.saxon.instruct.ApplyTemplates" lineNumber="345" method="applyTemplates" systemId="ApplyTemplates.java"><Context class="net.sf.saxon.instruct.ApplyTemplates" lineNumber="210" method="apply" systemId="ApplyTemplates.java"><Context class="net.sf.saxon.instruct.ApplyTemplates" lineNumber="174" method="processLeavingTail" systemId="ApplyTemplates.java"><Context class="net.sf.saxon.instruct.Block" lineNumber="556" method="processLeavingTail" systemId="Block.java"><Context class="net.sf.saxon.instruct.Instruction" lineNumber="93" method="process" systemId="Instruction.java"><Context class="net.sf.saxon.instruct.ElementCreator" lineNumber="296" method="processLeavingTail" systemId="ElementCreator.java"><Context systemId="... Skip 23 frames ..."><Context class="com.arbortext.epic.saxfilter.DefaultSAXFilter" lineNumber="397" method="endDocument" systemId="DefaultSAXFilter.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="286" method="endDocument" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.BufferedSAXPipe" lineNumber="281" method="endDocument" systemId="BufferedSAXPipe.java"><Context class="com.arbortext.epic.internal.compose.SAXEventBroadcaster" lineNumber="156" method="endDocument" systemId="SAXEventBroadcaster.java"><Context class="com.arbortext.epic.saxfilter.DefaultSAXFilter" lineNumber="397" method="endDocument" systemId="DefaultSAXFilter.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="286" method="endDocument" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.BufferedSAXPipe" lineNumber="281" method="endDocument" systemId="BufferedSAXPipe.java"><Context class="com.arbortext.epic.internal.compose.SAXEventBroadcaster" lineNumber="156" method="endDocument" systemId="SAXEventBroadcaster.java"><Context class="com.arbortext.epic.saxfilter.DefaultSAXFilter" lineNumber="397" method="endDocument" systemId="DefaultSAXFilter.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="286" method="endDocument" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.BufferedSAXPipe" lineNumber="281" method="endDocument" systemId="BufferedSAXPipe.java"><Context class="com.arbortext.epic.internal.compose.SAXEventBroadcaster" lineNumber="156" method="endDocument" systemId="SAXEventBroadcaster.java"><Context class="com.arbortext.epic.saxfilter.ClientProfiler" lineNumber="450" method="endDocument" systemId="ClientProfiler.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="286" method="endDocument" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.BufferedSAXPipe" lineNumber="281" method="endDocument" systemId="BufferedSAXPipe.java"><Context class="com.arbortext.epic.internal.compose.SAXEventBroadcaster" lineNumber="156" method="endDocument" systemId="SAXEventBroadcaster.java">

<Context class="com.arbortext.epic.saxfilter.DefaultSAXFilter" lineNumber="397" method="endDocument" systemId="DefaultSAXFilter.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="286" method="endDocument" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.BufferedSAXPipe" lineNumber="281" method="endDocument" systemId="BufferedSAXPipe.java"><Context class="com.arbortext.epic.internal.compose.SAXEventBroadcaster" lineNumber="156" method="endDocument" systemId="SAXEventBroadcaster.java"><Context class="com.arbortext.epic.saxfilter.ServerProfiler" lineNumber="288" method="endDocument" systemId="ServerProfiler.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="286" method="endDocument" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.BufferedSAXPipe" lineNumber="281" method="endDocument" systemId="BufferedSAXPipe.java"><Context class="com.arbortext.epic.internal.compose.SAXEventBroadcaster" lineNumber="156" method="endDocument" systemId="SAXEventBroadcaster.java"><Context class="com.arbortext.epic.saxfilter.DefaultSAXFilter" lineNumber="397" method="endDocument" systemId="DefaultSAXFilter.java"><Context class="com.arbortext.dita.comp.DITAPostprocessFilter" lineNumber="461" method="endDocument" systemId="DITAPostprocessFilter.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="286" method="endDocument" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.BufferedSAXPipe" lineNumber="281" method="endDocument" systemId="BufferedSAXPipe.java"><Context class="com.arbortext.epic.internal.compose.SAXEventBroadcaster" lineNumber="156" method="endDocument" systemId="SAXEventBroadcaster.java"><Context class="com.arbortext.epic.saxfilter.DefaultSAXFilter" lineNumber="397" method="endDocument" systemId="DefaultSAXFilter.java"><Context class="com.arbortext.epic.saxfilter.DefaultSAXFilter" lineNumber="397" method="endDocument" systemId="DefaultSAXFilter.java"><Context class="com.arbortext.epic.saxfilter.DefaultSAXFilter" lineNumber="397" method="endDocument" systemId="DefaultSAXFilter.java"><Context class="com.arbortext.epic.saxfilter.EpicGenerator" lineNumber="1210" method="endDocument" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.saxfilter.EpicGenerator" method="atiSaxParse" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.saxfilter.EpicGenerator$1" lineNumber="1160" method="call" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.saxfilter.EpicGenerator$1" lineNumber="1157" method="call" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.AOMAccessController" lineNumber="150" method="execute" systemId="AOMAccessController.java"><Context class="com.arbortext.epic.saxfilter.EpicGenerator" lineNumber="1165" method="runFilter" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.saxfilter.DefaultFilterAdapter" lineNumber="199" method="runFilter" systemId="DefaultFilterAdapter.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="159" method="runFilter" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.ContainedPipeline" lineNumber="504" method="runPipeline" systemId="ContainedPipelineBuilder.java"><Context class="com.arbortext.epic.internal.compose.ComposerImpl$1" lineNumber="237" method="call" systemId="ComposerImpl.java"><Context class="com.arbortext.epic.internal.compose.ComposerImpl$1" lineNumber="233" method="call" systemId="ComposerImpl.java"><Context class="com.arbortext.epic.internal.compose.ComposerImpl" lineNumber="248" method="runPipeline" systemId="ComposerImpl.java"></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context>

</Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context>

</Record><Record date="Thu Mar 06 14:34:57 CST 2025" millis="1741293297108" msgid="A50005" severity="error" suppress="0" thread="main">

<Level>ERROR</Level><Message location="(0,1,26)" publicId="EPIC">endDocument() fail (Saxparse for Production - TM 11-5895-567-10.xml).</Message>

<Context class="com.arbortext.epic.saxfilter.EpicGenerator" lineNumber="1383" method="error" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.saxfilter.EpicGenerator" method="atiSaxParse" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.saxfilter.EpicGenerator$1" lineNumber="1160" method="call" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.saxfilter.EpicGenerator$1" lineNumber="1157" method="call" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.AOMAccessController" lineNumber="150" method="execute" systemId="AOMAccessController.java"><Context class="com.arbortext.epic.saxfilter.EpicGenerator" lineNumber="1165" method="runFilter" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.saxfilter.DefaultFilterAdapter" lineNumber="199" method="runFilter" systemId="DefaultFilterAdapter.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="159" method="runFilter" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.ContainedPipeline" lineNumber="504" method="runPipeline" systemId="ContainedPipelineBuilder.java"><Context class="com.arbortext.epic.internal.compose.ComposerImpl$1" lineNumber="237" method="call" systemId="ComposerImpl.java"><Context class="com.arbortext.epic.internal.compose.ComposerImpl$1" lineNumber="233" method="call" systemId="ComposerImpl.java"><Context class="com.arbortext.epic.internal.compose.ComposerImpl" lineNumber="248" method="runPipeline" systemId="ComposerImpl.java"></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context>

</Record><Record date="Thu Mar 06 14:34:57 CST 2025" millis="1741293297178" severity="fatal" suppress="0" thread="main">

<Level>FATAL ERROR</Level><Message>Fatal error encountered while running composition pipeline. Configuration File: "C:\Program Files\PTC\Arbortext Editor 8.2\composer\pdf.ccf".</Message>

<Record date="Thu Mar 06 14:34:57 CST 2025" millis="1741293297178" msgid="A50005" severity="fatal" thread="main">

<Level>FATAL ERROR</Level><Message>endDocument() fail</Message>

<Context class="com.arbortext.epic.saxfilter.EpicGenerator" method="atiSaxParse" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.saxfilter.EpicGenerator$1" lineNumber="1160" method="call" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.saxfilter.EpicGenerator$1" lineNumber="1157" method="call" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.AOMAccessController" lineNumber="150" method="execute" systemId="AOMAccessController.java"><Context class="com.arbortext.epic.saxfilter.EpicGenerator" lineNumber="1165" method="runFilter" systemId="EpicGenerator.java"><Context class="com.arbortext.epic.saxfilter.DefaultFilterAdapter" lineNumber="199" method="runFilter" systemId="DefaultFilterAdapter.java"><Context class="com.arbortext.epic.internal.compose.FilterContainerImpl" lineNumber="159" method="runFilter" systemId="FilterContainerImpl.java"><Context class="com.arbortext.epic.internal.compose.ContainedPipeline" lineNumber="504" method="runPipeline" systemId="ContainedPipelineBuilder.java"><Context class="com.arbortext.epic.internal.compose.ComposerImpl$1" lineNumber="237" method="call" systemId="ComposerImpl.java"><Context class="com.arbortext.epic.internal.compose.ComposerImpl$1" lineNumber="233" method="call" systemId="ComposerImpl.java"><Context class="com.arbortext.epic.internal.compose.ComposerImpl" lineNumber="248" method="runPipeline" systemId="ComposerImpl.java"></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context></Context>

</Record>

</Record><Record date="Thu Mar  6 14:34:57 2025" millis="1741293297" severity="fatal" suppress="0">

<Level>FATAL ERROR</Level><Message>Operation terminated.</Message>

</Record>